C's Feedback
1. How did you hear about us?
DRIVE BY
2. When you called for service, was your phone call answered promptly and courteously?
Yes
3. Were you satisfied with the scheduling of your service request?
Yes
4. Was the work performed to your satisfaction?
Yes
5. Was the technician polite, neat and clean in appearance?
NA
6. Did the technician clean up your automobile after the service was performed?
Yes
7. Would you recommend us to others?
Yes
8. Was the staff friendly and knowledgable?
NA
9. How would you rate your overall service experience with us?
Very Satisfied
10.Did the Customer Service Representative ask if you wanted new wiper blades?
Yes
11.Did the Customer Service Representative ask you if you need an inspection sticker?
Yes
12.Did the Customer Service Representative give you the option to fill out this comment card on our website?
No
13. Did the CSR ask for your e-mail adress?
Yes
Additional Comments
Why would you ask: #13 You got my email from the CSR - Why would I have to give you my policy number agian - and why would I want to take the time to dig it up? A staff member can be Friendly without being knowledgeable (and knowledgable is spelled wrong) Your system sent me 2 emails? is this because I had 2 services preformed - don;t like that - (your system should know who I am from my email and I should not have to enter anything - you already have my info from my repair - It\'s a good thing that your staff and your counter reps are really great - I was very happy with your service - very happy with both ladies I spoke with - probably some of the best service I have received from anywhere in a longtime - your follow up communications needs work. - feel free to call me also.
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