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Lisa Doten
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Lenn Porcello
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Michael Bitgood
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Richard Nelson
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Christine Munro
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Robert Cook
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Robert Salem
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Michelle Crawford
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Krizia Colon
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David Sabourin
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Cheryl Aluxek
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Jessica Castro
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Sara Moyer
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Lillian Vigliano
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Edward Thibodeau
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Evelyn Colon
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Cott Harvey
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Richard Kane
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Sandra Miller
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Paul Lavallee
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Mark Galica
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Sarah Alevras
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Richard Townsley
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Stephanie Murray
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Adelina Ferreira
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Dennis LeFebvre
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David Slater
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Steve Phelps
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Myles Senflug
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David Wright
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Derek Egerton
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Anthony Magnacca
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Richard Renardson
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Christine Root
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Anonymous Anonymous
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Monique & Todd Simon
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Joseph Serra
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Laura Landry
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Nancy Lunden
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Nancy Lunden
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Normand Proulx
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Mary Forni
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Thomas Themistos
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Jennifer Cavaugh
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Cathleen Cyr
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Chris Bourgeois
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Robert Sabola
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Raymond Cordle
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Eileen Richard
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Brian Bourque
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Nova Bonzek
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Jeanne Paradise
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Stephen Visconti
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Florian Neveu
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Marianne Green
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Diane Metivier
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Eileen A. Richard
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Toby Turschman
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Barbara Mulak
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Irina Shapkin
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Jessica Castro
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Darren & Pam Sinofsky
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Jason Leclerc
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Peter Otiende
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Edward Hernandez
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Erik Deliefde
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Deb Cronin
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Anna Grassettie
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Lee Sutter
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Dorris Stewart
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Barbara Hoffman
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Toby` Turschman
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Maureen And John Busacca
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Margaret Killian-Seipel
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Linda Hines
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Robin Lantaigne
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Christine Noonan
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Ambrose Griffin
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Lisa Goltra
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Eric Poirier
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William Trudeau
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Joseph Bourbonnais
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Leigh Stepanian
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Richard Sprinthall
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Eric Cott
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Jeffrey Ruhland
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Bailey Motors
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James Cote
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Cathy Richard
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Ed Balland
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Dr. Paul Welch
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Howard Mcgrath
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Randi Kearns
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Juanita Carnes
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Terry Shotland
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Lisette Breton
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Valerie Kirschner
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Ann Ottalagana
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Aldolphe Storey
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Eleanor LaMountain
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Richard Aldrich
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Joseph Deslauriers
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William Mack
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Donald Ryan
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Sandra Furioni
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Robert Donaldson
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Pam Zulkiewicz
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Shana Parent
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Karen Couch
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Tom Bienia
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Susan Groll
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Blake Axtell
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Chuck Sagan
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Keith Walsh
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Jenniffer Nikonczyk
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Jim Boone
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Stephanie Britt
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William Therrien
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Maria Silveira
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Anthony Genevive
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Dan Medina
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Jean-louis Godbout
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Jean Zola
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Donald Bjorkland
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Lorenzo Rodriguez
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Caren Labreque
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Robert Grandprie
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Crystal Dean
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Joseph Cipcic
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Victor Luzhanskiy
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Steve Byrne
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Sheila Pelchat
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Tracey Sitek-Flagg
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Kerry Merchant
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Chris Christodoulakis
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Joseph Cipcic
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Dennis Greany
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Dean Cook
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Mary Wroblewski
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Christel Zoba
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Mark Davis
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David Ferioli
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Steve Balazs
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Donald Berry
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Joeph Talmont
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Kate Tyler
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Dave Pawlikowski
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Nancy Reyes
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Charles Schivley
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Frances Messina
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Deborah Roblan
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Donna Burke
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Bonnie Sanderson
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Carol Fyfe
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Steve Balazs
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JoAnn Wanczyk
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Laurence Lemelin
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Michael Randall
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Michael Horowitz
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John Urekew
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Richard Buckley
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Rita Martin
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Robert Whitaker
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Cherie Cygan
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Seth Sullivan
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Debbie Pacitti
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Margaret Coulopoulos
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Bill Egan
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Gene Barrette
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Pamela Fish
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Anonymous Anonymous
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Misamarus Semprit
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Daniel Greene
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Ann Shay
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Sarah Tetreault
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Jennifer Battles
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John Doss
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Norman Theriault
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Bernice Hripak
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Francis Appleton
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Ronald Parent
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Donna Lane
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Stephen Athas
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Bryan Kennedy
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Kenneth Grzywacz
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Carol Bramlett
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Jeff Carney
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David Levy
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Robert Mcmahon
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Maria Carellas
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Jessica Vital
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Eleanor Delbuono
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PATRICK MALIA
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Delores Blier
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Ronald Beaulieu
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Elise O'Brien
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Tom Cowell
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William Harpin
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Morline Charette-Strange
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Pat Langevin
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NIcholas Silvestri
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Tom Wisniewski
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Jeffrey Rockwal
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Beth Lubold
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Matt Thomas
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Brian Morgan
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Dawn Bryden
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David Grenier
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Manuel Santiago
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Suzette Cotton
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Ray Hand
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Jennifer Longo
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George Condon
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Erin Wheeler
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J. David Brown
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Denise Tremblay
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Jon Sady
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Ronald McKenzie
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Joyce Frechette
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Anthony Arrighi
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Susan Locklin
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E Malboeuf
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Ann Marie Gentile
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Derek Rose
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Paul Bardwell
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Flohr Judy
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George Santiago
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Janine Murphy
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New England Door Closers
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Tammy Young
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Joe Winchester Auto School
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Veneza Rodriguez
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Elaine Davis
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John Pearson
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Linda Alaimo
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Kevin Green
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Tim Shay
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Joyce Frechette
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Paul Chartier
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Beth Kenny
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George Dubois
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Gloria Doyle
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Barbara Giordano
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Joyce Frechette
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Joyce Frechette
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Deborah Wediemer
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Margaret Mastalerz
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Long Lam
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Kevin Green
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Henry Benjamin
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Clarence Nunnally
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Maria Hague
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Dominic Dilizia
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Stewart Westcott
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John Keiser
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Derek Barlow
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Carl White
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Gary Mutti
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Jason Martineau
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Michael Briggs
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Shirley Callahan
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Wendy Charbonneau
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Michael Briggs
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Robert Love
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Carol Carmel
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Greg Arner
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Hayes Murray
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Charles Ritter
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Kathy Murdock
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Jacob Robinson
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Marion Harris
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Kathy Karam
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Robert Casinghino
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Lynnette Williams
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Dennis Mongeon
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Carol Carmel
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Joel Bertuzzi
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Destinee Anderson
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Kathleen Karam
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Elaine Paquette
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Lauren Wiley
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Heather Washington
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Christopher Bail
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Sarah Tivoli
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Gail Chadwick
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Christine Daniels
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Donald Verallis
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Anne Barnet
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Vickie St. Louis
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Anne Barnet
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Andrea Mccorkindale
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Peter Curto
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Paul Laflamme
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Thomas Chick
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Kim Landry
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Laurie Phillips
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Anna Cardoropoli
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Joyce Skowyra
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Dawn Donatini
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Alison Band
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Amela Malic
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Marc Pereira
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Thomas Croall
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Pamela Fernandez
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Mark Shar
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Mark Kaeppel
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Roxanne Savoie
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Richard Collins
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John Tucker
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JOHN PRECHTL
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Mark Shar
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Jennifer Carr
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JENNIFER PAPADOPULAS
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Paul O'Dea
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Elizabeth Franco
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Mike Plouffe
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Stefan Sacuta
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Zulma Arroyo-Cruz
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Robert McMahan
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Clarice Kenny
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Sandra Cripps
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Dennis Bertelli
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Richard Desmarais
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Marie Mancini
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Sandra Cripps
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Ms.R. Latino
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Kathy Delphia
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Ken Fortune
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Lisa Morin
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Michelle Crean
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Eric Lunden
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Theresa Provost
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Edward Polak
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Carol Speight
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Glenn Vreeland
Rating:
Harold Wescott
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Aimee Beaudette
Rating:
Robert Fitzgerald
Rating:
Dan Moroney
Rating:
Dan Moroney
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Ashley Whalen
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Jim Whalen
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Michelle Champigny
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Dave Strole
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Tor-Bjorn Dahlquist
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Ed Taddey
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Jackie D'Andrea
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Brendan Tetrault
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Mark Giuggio
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Liz Campanini
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Samala Tobias
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David Chase
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Kenneth Jarvis
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Ashley Fraga
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Gina Buoniconti
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James Cokkinias
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John Dieni
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Stephen Wisniewski
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Paul Bachini
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James Kashmanian
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Loreen Wall
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Cleo Powell
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Patricia Wilder
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Matthew Mikuski
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ELPHAS ANZEZE
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Christine Stromwall
Rating:
Robert Smith
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Karin O'Neill
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David Lavender
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Jason Boulanger
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Donna Hunsinger
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Edward Deragon
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Marcel Archambault
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Evelyn Falcon
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Lisa Yoshisato-White
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James St.onge
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Suzanne Meunier
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Beryl Chapman
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Carol Chappell
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Gary Flynn
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Melissa Cooper
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Warren Sumner
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John Sheehan
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Scott Keeley
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Michele Douglas
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Rich Rollend
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DONNA CARBONNEAU
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John Young
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W Tucker
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Luzelenia Deida-Nunez
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Adam Lajeunesse
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Lawrence Larrabee
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Robert Smith
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John Kaveney
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Abby Whitman
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Dan Fitzpatrick
Rating:
Edward Mcdermott
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Pamela Diamond
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Ronald Restaino
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Daryl Maldonado
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Karl Hupfer
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Melissa Cooper
Rating:
Christian Stuetzel
Rating:
Richard MacPhail
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Suzanne Gamache
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Frank Condarcuri
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Tom Thompson
Rating:
Mary Long
Rating:
Barbara Beaudry
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Edward Gibson
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KARL HUPFER
Rating:
Rosemary Packevich
Rating:
Jeff O'connor
Rating:
Catherine Wisniewski
Rating:
Francis Laramee
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Mayumi Hoshino
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Mark Adzima
Rating:
Moira Lappin
Rating:
Keith Peckham
Rating:
Danielle Bewsee
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Pat Miles
Rating:
Susan Mulvaney
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Henry & Alice Dobosz
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MARY LONG
Rating:
Thomas Savage
Rating:
Anthony Cestari
Rating:
Joe Ieraci
Rating:
Kimberly Arnold
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Joanne Casagranda
Rating:
Henry Petrie
Rating:
Martin LaChapelle
Rating:
Leonard Maynard
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Len Surdyka
Rating:
Thomas Chesnes
Rating:
Roger Burns
Rating:
Kristin Melendez
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Scott Murphy
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Howard B
Rating:
Patrick Mccarthy
Rating:
Jason Leeds
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Mike Hajec
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Kaitlyn Masse
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Christine Johnson
Rating:
Edward Kennedy
Rating:
Frank Carter
Rating:
Dan Lacienski
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Michelle Matland
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Jacob Hogan
Rating:
Emilien Larochelle
Rating:
Ashley Foss
Rating:
Patrick O'Donnell
Rating:
Bristol Santos
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James Broderick
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Donald Seybold
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Sharon Mekal
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Mary Dowd-cotter
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Myrtelina Rivera
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Karl Winkler
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Jim Donnelly
Rating:
Henry Barnack
Rating:
Syeda Awais
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Gloria Sexton
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Tim Brennan
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John Hoagland
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Margaret Petrangelo
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Brian Battista
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Aubrey Guarniello
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Judy Steinberg
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Patrick Dunphy
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Nathan Jones
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Brian Morrissette
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Tom Patnaude
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Eric Starkey
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Errol Holloway
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Patrick McDonnell
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Tom Patnaude
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Daniel Greene
Rating:
Rose Talbot-Babey
Rating:
Jim Eagen
Rating:
Carol Flouton
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Nancy Lampros
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HUGHES DENNIS
Rating:
Debra Marcil
Rating:
CARLO DAMATO
Rating:
Linda Kane
Rating:
Carmine Conna
Rating:
Dan Rogowski
Rating:
Tanya Ford
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JIm Bertone-Gross
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Danielle Samson
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Suzanne Murphy
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Robert Fredey
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Robin Martin
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Robert Smith
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Maryanne Begley
Rating:
Alissa Kuc
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Tim Murphy
Rating:
John Lanty
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Patrick Garvey
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Neil Swenson
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Brian Strong
Rating:
Melissa Brady
Rating:
Dana Phelps
Rating:
Eddie Presz
Rating:
Tasha Richards
Rating:
Timothy Murphy
Rating:
Donald Gallant
Rating:
Matthew Andre
Rating:
James Goodwin
Rating:
Gail Brown
Rating:
Brian Strong
Rating:
James Ambrose
Rating:
PHILLIP SKRABIS
Rating:
Meghan Doyle
Rating:
Bill Reardon
Rating:
James Fessia
Rating:
Sarah Oneill
Rating:
Kurt Hartig
Rating:
Larry Stevens
Rating:
Alice Kennedy
Rating:
Todd/kelly Pease
Rating:
William McKeon
Rating:
Stewart Westcott
Rating:
Sandra Trinchini
Rating:
Robert Methe
Rating:
Martha Gile
Rating:
Sandra Trinchini
Rating:
John Yhares
Rating:
Richard Cotto
Rating:
Joseph Fitzgerald
Rating:
Dan Maslowski
Rating:
Jennifer Cleveland
Rating:
Jane Bannish
Rating:
Iwona Langlois
Rating:
Suzanne Murphy
Rating:
Daniel Beavis
Rating:
Robert Fruwirth
Rating:
Aimee Young
Rating:
Paulette Huot
Rating:
Denise Reilly
Rating:
Stephen Athas
Rating:
Gary Powell
Rating:
Joanne Smith
Rating:
Angelo Masciadrelli
Rating:
Robert Smith
Rating:
JOANNE SMITH
Rating:
Howard Beardslee
Rating:
Eileen A. Richard
Rating:
Jamie Nascimento
Rating:
Joan Eckert
Rating:
Richard Martin
Rating:
David Brennan
Rating:
Terry Goodrich
Rating:
David Ehle
Rating:
Mike Netta
Rating:
Margaret Swords
Rating:
Marianne Fratamico
Rating:
Janet Compton
Rating:
Michael Critelli
Rating:
Andrea Nolan
Rating:
Daniel Laprade
Rating:
Jennifer Labonte
Rating:
Albert Fratini
Rating:
Kimberly Dion
Rating:
David Brennan
Rating:
George Condon IV
Rating:
Mark Chapman
Rating:
Albert Taupier
Rating:
Ron Sadlowski
Rating:
Crystal Pharms
Rating:
Kimberlee Pages
Rating:
Steven Toth
Rating:
Ronald Sefton
Rating:
Rick Paro
Rating:
Christin Leary
Rating:
Paige Jacobs
Rating:
Cynthia Patten
Rating:
William Heatherstone
Rating:
Alice Macierowski
Rating:
John Korona
Rating:
Armand Wray
Rating:
Christine Sagalyn
Rating:
John Lanty
Rating:
Doris Lanty
Rating:
Carol Haire
Rating:
Harry Lambouses
Rating:
Stanley Szymanski
Rating:
V & F Auto,Inc. (Jim)
Rating:
John Kuc
Rating:
Erin Cooley
Rating:
Suzanne Hampe
Rating:
William Kelley
Rating:
Jack Allen
Rating:
John Allen
Rating:
Gary Nolan
Rating:
Dennis Breault
Rating:
Dan Beauchemin
Rating:
Aaron Bassette
Rating:
Daniel Vogel
Rating:
Frederick Bardwell
Rating:
Nuno Inacio
Rating:
Debbie Borgatti
Rating:
Dianne Fasoli
Rating:
Dianne Fasoli
Rating:
Sandra Tardy
Rating:
Edward Hebert
Rating:
David Ehle
Rating:
Kirk Birrell
Rating:
Donna Brown
Rating:
Karen Barr
Rating:
Mary Henry
Rating:
John Kuc
Rating:
Sandra Tardy
Rating:
Connie Casagrande
Rating:
Jeffrey Hill
Rating:
KIRK BIRRELL
Rating:
Lois Engel
Rating:
Alma Benton
Rating:
George Dunham
Rating:
Andrew Villamaino
Rating:
John Cramer
Rating:
James Garb
Rating:
Jarrod Clark
Rating:
John Kelleher
Rating:
Karen Langevin
Rating:
James Aschenbach
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Justin Hubach
Rating:
Michelle Kupras
Rating:
Bridget Boisvert
Rating:
Heather Salerno
Rating:
Scott Lautz
Rating:
Steven Nadeau
Rating:
Marc Lichwan
Rating:
Maria Rodriguez
Rating:
Carol Leger
Rating:
James Clune
Rating:
Richard Grimaldi
Rating:
Western Growers, Inc.
Rating:
Len Bruso
Rating:
Karen Laroche
Rating:
Wilfred Laflamme
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MICHELLE BELDEN
Rating:
Brenda Brackett
Rating:
Sarah Alevras
Rating:
Lee Messenger
Rating:
Marthe Rossmeisl
Rating:
Dawn Kalish
Rating:
Dave Cummings
Rating:
Dean Sharpy
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Cassondra Gendron
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Lindsay Byrnes
Rating:
Chris Schindler
Rating:
Bryan Ryan
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Gretchen Schwamb
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Judith Tetreault
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Lena Orsgulak
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Laurie Skerry
Rating:
Frederick Groll
Rating:
Glen Brooks
Rating:
Chris Belleville
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Barbara Brisson
Rating:
Richard Blaser
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Nelida Rivera
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Jonathan Aponte
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Dilara Harmanli
Rating:
Cynthia Clark
Rating:
Donna Brazauskas
Rating:
David Marcy
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Sally Shirley
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Stephanie Pouliot
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Jamie Churchill
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Debra Helin
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Clifford Jessup
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Shawn Kenyon
Rating:
Melvin Torres
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Greg Fontaine
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Charlie Counter
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Sharon Barsalou
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Linda Yezewski
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David Ianacone
Rating:
George Bshara
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Scott Hanson
Rating:
Scott Pilon
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Keith Gendron
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Jeff Parker
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Charles Pirnie
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Martin Sullivan
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Barbara Dombkowski
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Carl Chiafullo
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Donald Bunnell
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Robert Brodeur
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Patrick Moore
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Robert Baranowski
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Ray Olkowski
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Dan Burke
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Jose Martinez
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John Weidersheim
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Stephen Rueli
Rating:
Mildred Walton
Rating:
Christina Peterson
Rating:
Noemi Ramos
Rating:
Tony Dias
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Sanjaj Patel
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Nancy Kashmanian
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Kara Shannon
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Gerald Degray
Rating:
Madeline Davidson
Rating:
Judy Schnopp
Rating:
Klaus Maurer
Rating:
Patricia Kearns
Rating:
Darcy Gardner
Rating:
Pat Perryman
Rating:
Tim Heffernan
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Tom Chick
Rating:
Bill Broderick
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Nina Sartori
Rating:
John Mcgrath
Rating:
Shannon Hogan
Rating:
John Sady
Rating:
Teresa Afonso
Rating:
Karen Schroeder
Rating:
Archie Moe
Rating:
Selene Torres
Rating:
Brenda Doucette
Rating:
Maria Rodriguez
Rating:
Kurt Hartig
Rating:
Luis Alvarez
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Glenn Little
Rating:
Bob Brunelle
Rating:
Lena Lee
Rating:
John Balboni
Rating:
Ed Oconnor
Rating:
Dalien Rivera
Rating:
Very Satisfied
March 09, 2010
"Staff was knowledgeable and the actual work done on my windshield was fast, efficient, and clean. "
Satisfied
March 07, 2010
"The first attempt to replace psngr.door window,aftermarket window did not fit. The second attempt dealer sent wrong side window, third attempt dealer sent wrong window, fourth and final attempt, success!!! Your staff was successful in keeping me cool through this ordeal,so I took it out on the Nissan parts manager instead. Thank you. "
Very Satisfied
March 02, 2010
"Wow, I have had to replace my windshield a couple times at other places and have NEVER received the same level or service I have at affordable auto glass. Extremely couteous and professional service that went well above my expectations. Great job."
Very Satisfied
February 28, 2010
"I\'ve used Affordable Auto Glass before and once again I was completely satisfied! The appointment was scheduled quickly and I was able to use a loaner car. That helps so much. Thanks again!!"
Very Satisfied
February 26, 2010
" A branch fell from a tree during a snow storm and cracked my windshield. I was pressed for time and Affordable Auto glass was there for me. The service was quick and professional. I dropped my truck off, they gave me another car to use at no cost to me and I was on my way. The service was great and the staff was friendly. I would recommend Affordable Auto glass to anyone who needs their services."
Satisfied
February 23, 2010
"Was a little upset that the work was not completed in time due to an error in ordering part but was offered a loaner car for the rest of the time till the car was completed. Thank you very much."
Very Satisfied
February 22, 2010
"Second time at Affordable and I am extremely pleased with the service.Thanks."
Very Satisfied
February 19, 2010
"You guys are fantastic. The girls up front are nice and friendly. Even when I had to reschedule. Thank you so much"
Very Satisfied
February 17, 2010
"Your \'counter\' person was very helpful and knowledgeable. She answered all my questions. I also appreciate the use of a loaner and the clean condition of my car when the work was completed. I would use your shop again. "
Very Satisfied
February 17, 2010
"I\'ve had other cars worked on here, and am always satisfied with the results I receive here. Its good to know that great service still exists. Thank again Marty Green"
Very Satisfied
February 14, 2010
"It was so nice to have a loaner car available! My car looked great when I picked it up. Love my new windshield! Thank you for the glass cleaner as well!"
Very Satisfied
February 10, 2010
"Was. Surprised how fast and how clean the job was done if I ever need another window you will be the first that I call and or refer someone to."
Very Satisfied
February 09, 2010
"The service I receive from Affordable Auto Glass has always been impeccable. The guys do awesome work and with a very professional attitude. I have never been dissatisfied with any aspect of this business. I refer them every chance I get. The owner takes his business very seriously and treats every customer with concern and respect. Affordable Auto Glass is an asset to the Greater Springfield area. Thank you."
Very Satisfied
February 09, 2010
"The car was beautiful and the windows were nice and clean. Maybe you could check the tire pressure while you have the car as an added safety check? Thanks for the loaner."
Very Satisfied
Very Satisfied
February 03, 2010
"I really cannot say enough about the service I received at Affordable Auto Glass. Every single person I spoke with was courteous, friendly and knowledgeable. My window was replaced quickly and every glass shard from the break-in was removed from the inside of my car. I was so impressed! I since have been your number one promoter! I have been back since for an inspection and will continue to give you all of my business!"
Satisfied
February 03, 2010
"They did a great job keeping up on the status of my repair. They called, emailed, and even called my insurance agency when things changed. I only wished that they could have made my appointment earlier, as my small crack went to a much larger one, and required an entire windshield replacement."
Very Satisfied
February 02, 2010
"If every company started doing business like yours, this country would be a lot better off. Thank you for the loaner and for the great service,"
Very Satisfied
February 02, 2010
"Was quoted one price and was billed more when i questioned the lady at desk was very helpful and fixed it very quickly. Got a good deal for confusion and mistakes even though the price was good to begin with. This is a good business."
Very Satisfied
January 24, 2010
"I appreciate the window cleaner. However I must be doig something wrong it leaves smudges ans is difficult to get the residue off."
Very Satisfied
January 24, 2010
"Great service as always. Have been there many times and will continue to go back to them for the great service. "
Very Satisfied
January 24, 2010
"Great service, when the car dealer would not give me a loaner car for the day, you guys offered yours. Thank you!!"
Very Satisfied
January 21, 2010
"After being a victim of a crime it was a pleasure to be treated with such compassion. Everyone was professional and completed the job quickly.I would recommend them to all my family."
Very Satisfied
Very Satisfied
Very Satisfied
January 18, 2010
"I was very upset when my window was brokin in but i was veryyyyy satafid with the way the staff talked to me and help me with the papetr work i will deffely go there again if i have to of course i dont want a broking window lol "
Very Satisfied
January 11, 2010
"The insurance agent set up the appointment and we were very happy that you could take us on such short notice on New Year\'s Eve."
Very Satisfied
January 09, 2010
"This is the 4th windshield we have had you do for our family. We have always been pleased with your work and your service. My son actually dropped off his car & picked it up. I could only answer to the things I heard the CSR may have asked for his email and about an insp. sticker but I didn\'t hear it when I picked him up. Thank you."
Very Satisfied
January 08, 2010
"Ever since my first experience with Joe and AAG, I go nowhere else for my auto glass service, nor would I recommend another company. During my first visit to his shop, in addition to a windshield installation, Joe took personal care in tracking down the source of an annoying water leak. This, I will never forget. In my opinion, the service and expertise of AAG cannot be matched. "
Satisfied
January 08, 2010
"I waited 4hrs in the waiting area for my windshield replacement. My car was ready for me at 12:13pm even though i made it very clear when I called to schedule the service & when I arrived that morning, that I have to be at work at 1pm and I work far from the area. I was initially given an estimate of about 10:30 to 11"
Very Satisfied
January 06, 2010
"I recently set up a new business account with Affordable Glass - Customer Service was very helpful with getting this done promptly and efficiently. Once set up with the businness account the work was scheduled for two vehicles needing windshields. The work was done with courtesy and profeciency. The CSR and Technician were very pleasant to work with. I would highly recommend their services to anyone. - Pam /Smith College"
Very Satisfied
January 05, 2010
"Hi Affordable Glass- I just want to say thank you for the great service you gave meto replace my cracked windshield. Everyone was real nice to me and the wait(2 hours) was just what you told me it would be. Joe- gave me a smile- and Sarah(the girl with the black hair) gave me a smile- I\'m an old guy (80 Years) and love people that can take a job and give a smile. Hey- and thanks for the glass cleaner besides the smile and great service. You know I am one of those old guys who doesnt even have a computer or cell phone! and I am happy and going hunting and fishing almost every day. Dont forget I still draw house plans or barns and additions-I\'ll give you good service like you gave me. Thanks again for the great customer service- Ernie Griswold"
Satisfied
January 04, 2010
"My windown makes a knocking or \"clunking\" sound when it goes up and down"
Very Satisfied
December 31, 2009
"They got the job done fast and efficiently, making sure to get it done on time because I had to leave for work. Joe, my technician was polite, professional, and courteous. Thank you AAG!"
Very Satisfied
December 29, 2009
"I would like to thank and say that the customer service gentleman Joe, was extreamly knowledgeable in explaining in detail what he did to my car and I was very impressed with him taking the time to explain everything to me as a woman I must say I dont get that much information given in great length. Thank you Frances Morales"
Very Satisfied
December 29, 2009
"Awesome service. Great to have a \"FREE\" rental car. Very polite, easy to deal with. Highly recommend to friends!!!!!!!!!"
Very Satisfied
Very Satisfied
December 24, 2009
"The manager tried to call us about some hidden damage underneath the windshield that needed repair. He fixed the problem at no cost to us since he could not reach us for authorization to do the work."
Very Satisfied
December 17, 2009
"Your customer service is the \"BEST\" Everyone was very professional. My only concern is that the crack I had repaired wasn\'t fully filled in and I wondered if it could be redone. By the way it was a nice surprise to see my silver Acura CL in your video that is playing on the TV in your waiting room."
Very Satisfied
December 16, 2009
"Scheduling my appt was quick and easy. The staff was very pleasant and my car was ready in just a couple hours. Very convenient!! I will definitely recommend to everyone I know!"
Very Satisfied
December 14, 2009
"I have had 3 opportunities to deal with Affordable Auto Glass over the past 10 years, and have been extremely satisfied with the service. Everyone there has been polite, prompt, and knowledgeable. I have recommended them to several of my friends since."
Very Satisfied
December 13, 2009
"This was my second experience having auto glass replaced at your shop. I was very happy with your staff and the professional manner in which they scheduled and completed the job."
Very Satisfied
December 10, 2009
"Work was done promptly and professionally. I would definitely recommend to friends and family. Thanks again!"
Very Satisfied
December 07, 2009
"From the time I called to the time my car was ready I was extremely satisfied. My car was immaculate when I picked it up. The staff was prompt, courteous, and friendly. I will go back in a heart beat!"
Satisfied
December 04, 2009
" I\'m satisfied with service, although job was done more than week late than schedulled. You have to fix that phone, I can barely undertand your representative."
Very Satisfied
Very Satisfied
Very Satisfied
December 02, 2009
"I have had more than one window replaced/fixed at Affordable Auto Glass and the service is fantastic! I couldn\'t imagine going anywhere else."
Very Satisfied
November 30, 2009
"Excellent Service! I don\'t want another broken window, but if it happens, i\'ll be back."
Very Satisfied
November 27, 2009
"The service was great and was done on a way more than timely manner..Couldnt ask for a better place than affordable, been goin there since i had my very first car back in 96...Thanxx Eric"
Very Satisfied
November 25, 2009
"Extremely satisfied.The window on the driver\'s side had been smashed,although I had vacuumed the service person had throughly vacuumed the car to remove all splinters. For the past several years I have brought my car to Affordable Auto Glass for the inspection sticker. Having a borrowed vehicle to use was very helpful. I have recommended this company to several friends and family.It is gratifying to know that there is a reliable place to bring your car in an emergency situation, and the repair is done in a reasonable amount of time."
Very Satisfied
November 20, 2009
"I had an excellent experience. My car was repaired quick and was returned by the time I was out of work. They even provided me with a loaner car to make the whole experience that much easier! A+++"
Very Satisfied
November 19, 2009
"They gave me excellent service I could\'nt belive how clean my car was when I picked it. I would recommed them to everyone."
Very Satisfied
November 12, 2009
"Work was done on very short notice. Called Friday, work was done at our location on Monday."
Very Satisfied
November 10, 2009
"Work was done at our location. Saves time and trouble bringing vehicles in for glass work. "
Very Satisfied
November 03, 2009
"The staff was GREAT! They did a beautiful job cleaning all my windows and my car - very pleasand and professional people. Thank you!"
Very Satisfied
October 28, 2009
"I am just testing this feature. Please email me the results that get sent to your email."
Very Satisfied
October 25, 2009
"Thanks for a job well done! The free use of a loaner car saved me from missing any vauable work time since I am on the road for my job ! And my car was spotless when I picked it up since it was not so clean when I dropped it off . It is very rare these days to find good Customer service, people are just taken for granted and I have to tell you your reps are outstanding and very friendly and knowledgeable. Thank you again and I will let others know of my great experience ! Especially my father he is the owner of Briggs and Starr Insurance Agency in Wilbraham I will have him send all his customers to you folks !"
Very Satisfied
Very Satisfied
October 17, 2009
"I was very happy with the service I received. I did not expect to have all my windows cleaned and the entire car vacuumed. It was a very nice surprise. Plus the tech even called me to ask if he could put in the bulbs for my headlights that he found on the floor of my car so that it would pass inspection. As soon as I got back to work the next day, I told several of my co-workers about Affordable Auto Glass and the excellent service I received. One women was going to set up an appointment based on my feedback since she too had a Winshield to replace. Thanks again...Kelley"
Very Satisfied
October 14, 2009
"Sorry this reply is late in coming. I loved the friendly and professional service provided to me and came away impressed and totally satisfied with the whole procedure, from beginning to end. Well done team, u guys rock!!!!"
Very Satisfied
October 10, 2009
"I was very pleased with the work that they did. I did not expect to have my other windows cleaned or my vehicle vacumed. the tecks did a teriffic job. I will recomend afforable glass in westspringfield to other people that need glass replaced in their auto.Thanxs again Fay Collis"
Very Satisfied
October 07, 2009
"The staff always treat me as though I am their only customer. They are efficient and knowledgable. This is my second experience with Affordable Auto Glass, and I would always retrun for this type service. "
Dissatisfied
October 06, 2009
"When I picked up my car the rear window latch was not on right.The gate lock was broken.I told you that it was working when I droped it off.You said a piece of glass caused it not to work.I took to my autobody shop and he fixed the window latch and also took the rear door apart.CHECKED and found no glass and the cause was that someone used the wrong key to try and open it.This cost me 100.00 and three hours out of my day.I the reported this to my insurance agent,The person that told me I should go to you.BAD ADVISE If you break it you should fix it.I will let all the people that come into my tavern about the quailty of your work Bob LeDoux"
Hi Bob, Thank you for taking the time to fill out an online comment card and include some remarks which I pasted below. I am really sorry that your vehicle was not repaired to your satisfaction and being a local business owner like you , it pains me to know that you had this experience. We have been here in West Springfield for 17 years now and that is partly because I take comments like yours seriously. When people are here waiting for a job to be done and ask where to go for lunch I give them a few names and one of them is Collins Tavern so I understand the value of "word of mouth". I would like the opportunity to explain and rectify the situation so you may feel comfortable coming back and referring to Affordable Auto Glass. I spoke to the technician who worked on your vehicle this morning and showed him your comments. He explained that the latch to the glass needed to be replaced and that the one in the tailgate did not operate correctly. I know firsthand from doing these myself that the latch on the glass is a common failure on the s10 as the inner threads get destroyed when removing the old bolts, almost every one we have done required replacement. The last one we did was some time ago and the part was not available new at that time as it was discontinued due to the age of your vehicle(1989), therefore we could not at the time install it correctly. In regards to the tailgate lock, keeping in mind that it is not part of the glass assembly that we were working on, the technician thought that broken glass could have jammed up the lock because it can fall down into it so he pulled the panel and removed any glass he could find and that is why your body shop did not find any either. Your guess is as good as ours as to why it was not working, there are two keys for your car a square and round one. Square for the ignition and round for the locks... All GM cars of that era are like that and we know what key goes where as we have worked on thousands of cars. It is very difficult to destroy a lock by trying to use the wrong key (the key will usually break first)and it is equally hard to say that is what caused it. Since something hit the glass hard enough to break it and the latch is attached to the glass which engages the lock, it's quite possible that the damage to the lock occurred then. I can see how you would come to the conclusion that we broke something, I would feel the same way! The technician was obviously on a different page than you. After speaking to you he incorrectly assumed you were ok with the latch needing to be replaced and incorrectly thought you knew someone at the dealership and were going to take care of it and that it was not a big deal. Generally the insurance company will not pay for parts that are not glass unless the body deductible is applied. I do have an idea on this though, please fax me your invoice from the body shop so I can review it and find a resolution that will satisfy you and restore your confidence in Affordable Auto Glass. - Joe Esile
Very Satisfied
Very Satisfied
October 04, 2009
"Great service...staff responsive and friendly...front desk and waiting area very sharp,clean."
Very Satisfied
October 02, 2009
"The service was excellent in every way. The crew even made sure the job was done in time for me to get my 2 and half years home in time for his nap. You guys were great. Thanks"
Satisfied
October 02, 2009
"The molding on the passenger side of the 1999 Jeep Cherokee doesn\'t look tight, but we will see if it leaks once it rains. "
Satisfied
October 01, 2009
"I have never had an issue with the service I have received. I have used affordable for three vehicles and many windshields and have always been satisfied. (except the wiper blades given out suck.)"
Very Satisfied
September 22, 2009
"Service was very prompt and all of the employees I dealt with were very polite and professional. I would recommend Affordable Auto Glass to anybody."
Very Satisfied
September 21, 2009
"The CRS was very helpful. The loaner car was very much appreciated. The satff is always very helpful and professional. This is why I come here to get my glass replacement done."
Very Satisfied
September 15, 2009
"I came to Affordable Auto Glass based on my daughter\'s experience with her windshield replacement and my previous experience with my car inspection. We were extremely satisfied with her windshield replacement and the whole experience was seamless, efficient, and professional. We will not hesitate to recommend Affordable to anyone we know."
Very Satisfied
September 14, 2009
"Always a wonderful experience. The staff is very nice and accomodating! Thank you very much!! I will always bring my vehicle to Afordable Auto Glass!!!!"
Very Satisfied
Very Satisfied
September 09, 2009
"CSA was very helpful, professional and efficient- a great ambassador of your business and your staff went over-and-above in cleaning the car! Thank you."
Very Satisfied
August 31, 2009
"The loaner car was great, we had a funeral the same day and it helped by not worring about transportation. My Jeep windshield has a loud high pitch whistle on the highway, it sounds like morris code. Im sure it can be fixed. "
Very Satisfied
August 31, 2009
"The service technicians were extremely courteous.At some point during the day ketchup was splattered all over the hood and sides of my car.There is a mcDonalds next door so we believe it occured while my car was in the lot.The two young men pulled my car back up to the door and proceeded to wash the front of my car off even though it was the end of their day.I truly appreciate that they went above and beyond to make this customer happy.Thank you"
Very Satisfied
August 31, 2009
"I was very impressed with the promptness of service. I called to make an appointment and was taken care of the same day; now that\'s what I call great service! "
Very Satisfied
August 27, 2009
"Affordable Auto Glass was plan and simply awesome. Great experience, no issues, customer service that surpassed my expectations.. Hats off to your entire TEAM"
Very Satisfied
August 26, 2009
"Very pleased with the service and courteousness of the staff. I will call again for future auto glass needs."
Very Satisfied
August 25, 2009
"I was very satisfied with the service. Everything was very professional. The loaner car was clean as could be. The service was quick, courteous and spotless. Thank you for a job well done. I will recommend your company to anyone who needs your type of services - glass, vehicle inspections."
Very Satisfied
August 25, 2009
"Business is clean, neat,and organized. Service is excellent and friendly. Can not suggest where any improvements could be made."
Satisfied
August 22, 2009
"Customer Service Representative promised to give a loner car but in time of appointment didn\'t give it. Even, when it was on parking lot."
Very Satisfied
August 21, 2009
"FIRST DAY THE MIRROR GLASS WAS WRONG,YOU GOT IN CORRECT ONE IN A MATTER OF HOURS,I CAME IN THE NEXT DAY AND WAS OUT IN 20 MINUTES,LOVED THE SERVICE ,KEEP IT UP!!"
Very Satisfied
August 20, 2009
"I am always happy to go to Affordable Auto Glass for my Inspection Stickers, so when I needed a new windshield, it was the first and only place I went. They scheduled my appointment the next day and everyone was helpful and courteous, as always."
Very Satisfied
August 17, 2009
"I\'m very impressed with the service, Awesome employees, excellent job detailing my interior. I will definately recommend your service to others."
Very Satisfied
August 14, 2009
"The window replacement was ready as promised. Polite,Friendly, Good Clean workmanship. Thank You"
Very Satisfied
August 10, 2009
"What a great experience. Thank you for the loaner car and for vacuuming my car!"
Very Satisfied
August 07, 2009
"My experience was amazing, I would definitely refer your company to others!"
Very Satisfied
August 05, 2009
"Well i called and asked if they could come out and fix the ding in my glass and they said yes so when they got here i handed them my glass eyeball he placed it on the van it roll across the hood of the van and onto the ground and then down the hill into a sewer and couldn\'t retrieve it so he offered me a marble and said that should do now im left with one cats eye and blind in the other.But atleast the owner bought me a big bottle of wine for compensation. Thank you so much will call again"
Very Satisfied
Very Satisfied
July 31, 2009
"Excellent experience. I have a very busy schdule and no time for poor service delays. Affordable has professional staff that does what they say and on-time. I will be back again."
Very Satisfied
July 30, 2009
"Thank you for your prompt, neat service. My new windshield looks great!"
Very Satisfied
July 29, 2009
"I came in for an inspection. I was treated very well. Even though the vehicle failed, the technician was able to explain clearly to me the reason for the rejection. I was very satisfied with the service."
Very Satisfied
July 28, 2009
"I wouldn\'t go anywhere else for glass replacement! Great job again!! Thanks"
Very Satisfied
July 26, 2009
"This is the second time with your company.I\'am very pleased with the work and all people ."
Very Satisfied
July 20, 2009
"I think Judi is the backbone of the place, and it would fall to pieces without her. She was very knowledgable and friendly."
Very Satisfied
July 18, 2009
"Overall great experiences every time i go there. CSRs and Techs are always polite."
Very Satisfied
July 18, 2009
"We are from Chicago and had an accident on the highway, everyone was polite and helpful to get us going again ASAP. Thanks"
Dissatisfied
July 17, 2009
"Car was brought in for a \"safety\" inspection. It was rejected beacause the M on the word Massachusetts was scratched off. Ridiculous !! A trip to RMV for new plates was necessary (That\'s always a treat). A four hour wait for \"computers to sync up\" was necessary after that. Upon revisit the next day to finalize the inspection, no one was available. In all it took a day and a half for an inspection sticker on a vehicle that passed all tests. I understand that Massachusetts is a little beauracratic but there is a real world. At the very least, when my wife was sent an email reminder for the inspection sticker a note about license plate stupidity could have been included. I\'ve had 3 or 4 windshields replaced at the W. Spfld location but I doubt if you\'ll see me again."
Hi James, Thank you for taking time out to fill out our comment card. I am really sorry about your experience getting your inspection sticker here. I have just a quick story to tell that may help you understand our position. A few months ago a customer came in for an inspection sticker, his plate was faded but still legible in our opinion. Not wanting to create a hassle for the customer we passed it and asked them to please look into getting new plates as we would not be able to pass it the next year coming up . Several days later this customer was pulled over for speeding and ticketed for faulty equipment(bad plates) the customer threw us under the bus and said we told him they were fine. The officer looked at the inspection sticker which we just did and contacted the registry. The very next day a registry agent showed up and the shop was written up as was the inspector. A hearing was held and we were suspended from doing inspection stickers for two weeks. This is a negative mark against our shop and my inspector had to stay home for two weeks without pay, our dealership accounts found new inspection sites to go to and we lost two weeks of revenue and customers that we spend thousands to market to. Keep in mind we have two machines as well. I agree with you that MA is ridiculous in many respects but they write the laws not Affordable Auto Glass, it is our job to make sure we do what they say. As a shop owner I have the responsibility to my employees to do everything in my power to keep them working in this down economy and that means making sure our inspection machine privileges do not get taken away. You are a great customer, a repeat customer and I thank you for sticking with us through the years for your glass needs... That is the core of our business and what we do really well. I hope you can see that and continue to use us for your glass needs. Regards, Joe Esile President Affordable Auto Glass Inc. 806 East Elm St West Springfield, MA 01089 1-800-479-8354 www.affordable-auto-glass.com
Very Satisfied
July 13, 2009
"Great job, this is my third time with you and it was a great job as usual!"
Very Satisfied
July 09, 2009
"I WAS VERY PLEASED WITH THE SERVICE. YOUR COMPETITION WAS NOT ABLE TO ACCOMMODATE BECAUSE OF THE HOLIDAY AND YOU WERE ABLE TO SCHEDULE ME IN. THIS WAS THE SECOND TIME THAT I NEEDED TO REPLACE THE WINDSHIELD IN TWO MONTHS TIME AND WAS AMAZED THAT THE INSPECTION STICKER WAS STILL LEGIBLE AND SEALED WITH A CLEAR PLASTIC TAPE ON THE NEW GLASS. YOUR COMPETITION LEFT IT A HANGING MESS. I WILL DEFINITELY RETURN TO AFFORDABLE IF I NEED GLASS REPLACEMENT AGAIN."
Very Satisfied
July 08, 2009
"The service was terrific. My windshield was replaced in far less time than I expected. I got fantastic service from Sarah and Judi. They even provided me with a loaner car that was much nicer than the car I drive. It was truly a five star experience. Thanks"
Very Satisfied
July 07, 2009
"This must be around the 10th window aag has replaced for me never did i have a problem alwas perfect service thanks aag"
Very Satisfied
July 06, 2009
"You were a pleasure to work with. The loaner car was ready for me to leave right away so I could get to work on time. My car was done at the time indicated. I would definitely recommend you to family and friends. THANK YOU! "
Very Satisfied
July 05, 2009
"The staff was very helpful. they could not repair my window do to needing some body work but they did cover it with plastic so I would not have to worry about the rain since my repair would be delayed do to the weather"
Very Satisfied
July 04, 2009
"Repair took longer then expected due to the supplier sending a damaged window seal, but AAG took care of me and let me keep the loaner over night. The loaner was clean and in good shape, better than any other loaner I\'ve been given. There is a minor defect in the glass that was installed, and I was told if it bothers me I can come back and they\'ll take care of it. (I can be super picky sometimes.)"
Very Satisfied
July 03, 2009
"Superb service! Quick check in and check out, and I even used a loaner car. I will definetly recommend Affordable Glass to my family and friends. CSR\'s are very friendly, professional and polite. I was shocked to see my car had been cleaned! Thanks for making an inconvience convienant!"
Very Satisfied
July 01, 2009
"We really appreciated the \"loaner car\" service...which made the experience much easier. The service was excellent."
Very Satisfied
June 30, 2009
"Everything went very smoothly and without any problems. The girls were very polite, friendly and professional. The car was ready when it was promised and the call was recieved from the CSR as promised when the car was ready ."
Very Satisfied
June 30, 2009
"I was extremely pleased and impressed by your entire operation. Everyone I dealth with was extremely professional, courteous and effecient. The Free Loaner was extremely useful and my car was returned to me in better shape than when I left it just a few hours earlier. I would reccomend Affordable Auto Glass to anyone needing glass repair."
Very Satisfied
Very Satisfied
June 28, 2009
"The office is clean and presentable. The environment was professional. I am impressed overall. Thanks!!!!"
Very Satisfied
Very Satisfied
June 23, 2009
"Question #12 is superfluous in the online version of the questionnaire. Excellent service experience. The only thing I would recommend that you do differently is to have coffee in the waiting room. :)"
Very Satisfied
June 16, 2009
"The service was excellent and they were able to take my car in the next day. When I picked up my car, it was cleaned. That was a nice suprise!"
Very Satisfied
June 11, 2009
"You guys do what is expected in a timely, courteous manner. I would have been happy with just timely. I\'d like to know how/why the employees at AAG can behave like this while so very few others seem to. Thank you. Keep up the great work. I recommend you guys whenever I can."
Very Satisfied
June 10, 2009
"I waited in the waiting room for about 2 hours which I had expected. But the time would have gone by faster if the television was available to watch regular TV instead of your video on a continous loop."
Very Satisfied
June 09, 2009
"Professional as always the employees were a polite and professional and very knoledgeable and i felt much safer having the work preformed in shop rather than having it done on the road all in all i am very pleased with the work and how it was preformed and will recomend affordable auto glass to all my friends and family"
Satisfied
June 04, 2009
"You did a great job. The only item was you stated that you would be able to pain the cracks in the mirror housing on the outside of the car, and you never did. It is a minor detail as I don\'t have plans to sell the car, however it would not be minor if I wanted to sell or trade it in. However the solutions to the problem far exceeded that minor detail, it was a job well done."
Very Satisfied
June 04, 2009
"I went in for an annual inspection. The women were friendly, the service was great, short wait time, all in all nice visit."
Very Satisfied
June 04, 2009
"I went in for an annual inspection. The women were friendly, the service was great, short wait time, all in all nice visit."
Very Satisfied
June 03, 2009
"Fabulous job! Fast, efficient, polite, pleasure to do business with. Would recommend to anyone."
Very Satisfied
June 02, 2009
"Extremley, professional, very personable, service.Thanks, Joe and staff. George Demsick"
Very Satisfied
June 01, 2009
"Thank you for requesting feedback about my recent experience with AAG! After reading submissions from your many other satisfied customers, it is obvious that you are consistent in your dedication to providing professional (yet personable!) customer service and workmanship in a pristine environment! It is a unique experience in todays marketplace for a consumer to enjoy what feels like preferential treatment. It is also rare to observe such high energy expertise in action! Not only did you attempt to teach me how to identify an inproperly installed windshield (thanks previous installer - not!) explain and show how it results in rust around the trim and that the leaking leads to moisture that results in mold (I\'ll never forget that smell!) you certainly demonstrated successful negotiation strategies with my insurance company and then you made sure every problem was repaired to the highest of standards! So, in unison with 99.9% of other customers - Yes! You and Your Crew at AAG are the Best! Thank you so much!!"
Very Satisfied
May 29, 2009
"Van was there for windshield and sticker, so they didn\'t have to ask. Not sure how many w/s we have had done there, stopped counting at 9 or 10."
Very Satisfied
May 24, 2009
"Living in CT I thought it might be a problem or an extra fee. Not the case, in fact, if every company was as easy to deal with as AAG, doing business would always be a pleasure. Thanks again "
Very Satisfied
May 22, 2009
"This was the smoothest most convenient service I\'ve recieved for my vehicle repair/maintenance in a long time. GREAT JOB AFFORDABLE AUTO GLASS!!!!"
Very Satisfied
May 15, 2009
"Asked if the VIN ID # was put on the new windshield, as it was on the old one. CSR checked and immediately etched it on."
Very Satisfied
May 10, 2009
"Everything was great. Judi was terrific and negotiated with the insurance company to get dealer glass. The appointment was prompt, the loaner car was convenient and the installation was perfect."
Very Satisfied
Very Satisfied
May 05, 2009
"Having a loaner car was great. The staff was extremely pleasant. I was very pleased with how easy the process went."
Dissatisfied
May 05, 2009
"The only positive thing I have to say from my visit (to get my brand new Mazda inspected) was that I liked the amount of motorcycle magazines in the waiting room. the problem I had was the technician left my car parked outside with the doors \"OPEN\" and the headlights \"ON\" when he was done with it and delivered my keys. ONE: it\'s a 2010 vehicle! TWO: if he was so attentive to deliver great service, how he didn\'t hear the headlight chime is beyond me! THREE: as I said before, I liked the motorcycle magazine selections. and even though the keys were delivered to me, I stayed reading the magazines for a while. \"now you see it alittle different?\" "
Hi Paul, thanks for taking the time to fill out your comments. Your first one was that we left your door "open" . I wasn't quite sure I understood what you meant because it would be odd for anyone to leave a door open and walk away from a car unless the owner was right there getiing into it. We know you are in the waiting room that is why we hand deliver your keys to you. Just to be sure I reviewed our security cameras and saw that your doors were "shut". I think you meant to say that we did not "lock" your 2010 Mazda doors. You would be correct as we do not. We have a lot person watching the yard and security cameras. Normally one does not stay in the waiting room reading magazines long after their car is inspected, had we known that we could have locked the doors for you. The second thing was the lights, your lights on the 2010 Mazda have "auto" mode and being that it was a gray rainy day they will stay on long after you remove the keys. There is a way to adjust the time they stay on , this can be done found in your owners manual. Some of the other comments were incomplete as well. I am sure that our inspector was neat and clean in appearance and we have a policy to cover your seats ,steering wheel and floor with protective coverings before we enter it. Reviewing the cameras shows this as well. I am adressing these items because rather than remove your comments I thought it would be better to explain what is factual. Anyone who has any reservations about the care we take with a vehicle is welcome to come down and witness it first hand, I know you'll be impressed. Thank you- AAG staff
Very Satisfied
May 04, 2009
"This is the 5th windshield, on several different vehicles, that we have had replaced by Affordable Glass. Each time we are very satisfied with the service that we received."
Very Satisfied
May 02, 2009
"CSR was very helpful in getting my appointment arranged after I walked in. Liberty Mutual process very simple as well. Free rental car is excellent feature. Very appreciative how all windows and mirrors were cleaned after windshield replaced. Strongly recommend."
Very Satisfied
Very Satisfied
Very Satisfied
April 27, 2009
"Having a loaner car for the day was very helpful. AAG staff were excellent, would certainly return if needed."
Very Satisfied
April 26, 2009
"I was very pleased with the service that was provided to me. The manager (though I am not sure of his name) was very accomidating to my needs. The girls in the front, Sarh and Judy were very polite and called me to let me know of eveyrhthing that was going on with my car and when it would be ready and why it took so long. I would reccomed this company to any of my friends or family who needed a glass service. I appreciate so much the good and compete service that I got. Thank-you"
Very Satisfied
April 24, 2009
"I can\'t believe Sarah made me wait 47 seconds when I showed up unannounced on a Monday morning :>) Great service, big thanks to everyone."
Very Satisfied
April 18, 2009
"I appreciate the quick service on repairing my windshield and the advice that I should contact my insurance company rather than pay out of my pocket, that I had planned on doing.The loaner car was an unexpected benefit.Everyone was professional and courteous. "
Very Satisfied
Dissatisfied
April 14, 2009
"The windshield replacement seems to be fine but I was not happy with two other items. First, my inspection sticker was ruined leaving half of it missing. I am concerned about that. And secondly, my rearview mirror is about 1 1/2 inches lower than where the original one was placed. Now I have to duck down to see under it clearly. I have had work done here before with no issues but this time it was dissapointing."
Hi Sandra, we are sorry for the condition of your inspection sticker, you may not be aware of this but they are designed to destroy themselves if they are attempted to be removed. They build in this feature so one can't be removed and placed on another vehicle. The registry gives us "replacement stickers" which are used to place the remains of your sticker on it and it allows us to reuse it. These replacement stickers are numbered and recorded at the registry. Some times the original sticker comes off in one piece and other times they don't. These replacement stickers save you the cost of $29 by not having to reinspect your car when your windshield is replaced. The mirror placement is more than likely just adjusting the stalk higher. This can be accomplished by simply moving the stem of the mirror up towards the roof, the attachment bracket comes glued on at the plant that makes the windshield and should be in the exact spot as your original. If not we can remove it and place it wherever you would like. I will call you to set up a date and time to position your mirror for you. Thank you.
Dissatisfied
April 13, 2009
"Thanks to your company I got a wrong record on CARFAX. They put around 30000 miles more than the actual mileage. Although I complained several times nobody even tried to fix the problem. As a result I have a bad history on the car and problems selling it."
Hi Nick, this online comment is for an inspection sticker we did for you and not a glass replacement. The reason your car had the mileage entered higher was because your cars odometer is in kilometers and not miles. We would have had no way of knowing that unless you told us before hand. When you came to us and explained what happend we immediately called the registry on your behalf. They told us that it could be rectified with them and that you would have to go there so they could verify the odometer. Our contact at the registry has not heard from you as of my writing this response. If in fact Carfax picked this up so soon they do have a dispute remedy that can be done by email as well. Of course you would have to provide some documentation showing that your car is in kilometers. Anyone looking to purchase your car would be able to convert kilometers into miles and see what the true mileage is. Please let us know if we can be of further assistance.
Very Satisfied
April 10, 2009
"On question 10 I just got new blades. The person that came to my work was very friendly. Everyone should be like that. "
Very Satisfied
April 08, 2009
"I couldn\'t believe how quick they scheduled an appointment for me. It was almost too soon. They also gave me a loaner car for free. Now where can you get such great, fast, friendly service. And when I picked up my car it was clean, I was so shocked, cause I did not expect that at all. My car was really dirty after such a long cold winter. They certainly did a wonderful job, and I will recommend Affordable to family & friends. Thanks for a great job done. Natalie "
Very Satisfied
April 07, 2009
"Sorry I can\'t remember if they asked for my e-mail but never the less I am very satisfied with the service I received. Someone broke into my car and not only did I go crazy and felt violated I new I had to do a police report but then I did not know what else I had to do I visit my insurance office and was informed and educated on what I needed to do. They recommended Affordabel Auto Glass and they spoke highly about your services I had been at your location in the past a quick in and out. The service I received again was excellent though I have to admit that when I sat at the waiting room I was expecting to see a TV program I complained to my self and having no other choice I had to see the informative video that they had on at first I was what ever but then as it when on I learned several things I actualy learned somethings it even answered some questions that I had It was a nice educational and informative video so continue with it (my personal recommendation)I will deffinetly recommend Affordabel Auto Glass so guys and girls thank you so much for your service and attention keep up the good work and I offer you guys a grand total of 100 STARS Good Luck!!!!!!!!! OK so I submitted my information and it had me answer question 13 I answered yes but honestly I don\'t remember Oh well Thank you anyways"
Very Satisfied
April 07, 2009
"My vehicle was left cleaner than when it came in, which I really appreciated. Everyone was friendly and the installation tech came out to the van with me to check it out before I left."
Very Satisfied
April 07, 2009
"I have always used you for windshield replacement. I lopve that you have loaner cars available. This makes everything so much easier."
Very Satisfied
April 03, 2009
"I was very happy with the service I received. I was given the option of the loaner car which was very much appreciated as my van needed several hours to have the work completed. I will recommend your business to anyone I know needing auto glass service. Thank You!"
Very Satisfied
April 01, 2009
"I have been coming to you for several years for my inspection sticker, and I it is so nice to treated with respect and courtesy from all members of your staff."
Very Satisfied
March 31, 2009
"Excellent service .. lightning fast apointment and instalation .. great company and would recommend to everyone I know .. Thanks Karen and David Cavannah"
Very Satisfied
March 30, 2009
"I liked the video explaining your services and procedures--Nice job. Sarah (at the desk) was very friendly and helpful, fitting me in on a urgent basis. Thanks for the good work!"
Very Satisfied
March 28, 2009
"Great staff and service as always! I recommend you to all my friends and family. Thank you! "
Very Satisfied
March 22, 2009
"I have been a faithfull customer for the past 8 yrs. or so, and will continue, highly recommeded to try for yourself. "
Very Satisfied
March 16, 2009
"Work was done at our building, not at your shop. Tech called to verify arrival time, did one of your usual fine jobs, left the vehicle clean. As a repeat customer, I have high expectations, and they were met. Thanks."
Very Satisfied
March 15, 2009
"We were pleased to get our windshield repaired and our afety inspection done in one appointment. You really helped us out. Job well done"
Very Satisfied
March 13, 2009
"I am very satisfied with the service and workmanship. My windshield had cracked on tuesday morning. I drove to your shop without an appointment and the CSR took my information down orered the windshield and it was completed that afternoon. "
Very Satisfied
March 11, 2009
"Very satisfied with the service and pleasantly surprised that the car was so clean when I picked it up. Loaner car was a plus, also"
Very Satisfied
March 11, 2009
"Very quick, very easy process. The free loaner car was a plus, and was a very nice vehicle. They cleaned the interior of the van, too. Just a great experience! "
Very Satisfied
March 11, 2009
"I just need a new sideview mirror and the service was quick friendly and reasonably priced"
Very Satisfied
March 09, 2009
"Everyone was friendly and knowledgable. I would definitley recommend this business"
Very Satisfied
February 28, 2009
"Being in a very stressful situation i was impressed and very satisfied with the professionalism of your staff. all i had to do is call and everything was taken care of. I have already recommend this place to my friends and family. the quick service has made me almost forget what happened to me and i thank you"
Dissatisfied
February 27, 2009
"I hear a funny sound when i go over pot holes(small ones)the window sounds like it moving it's not right something wrong"
Hi Robert, the noise you are hearing is the caused by the window adhesive not being completely cured yet. While it is cured enough for you to drive it safely it is not cured all the way through. This can take a few weeks due to the cold winter weather. Please let a couple weeks go by , then if you still notice a noise we can remove and replace using a stiffer curing adhesive. Thank you - Joe
Very Satisfied
February 26, 2009
"I was very pleased by the work they did on my car. And i was especially happy when they cleaned out my entire car, not just around the area that they replaced the glass. It was an awesome surprise and i would recommend to anyone who needs glass replacement to go to affordable auto glass! thank you so much!"
Very Satisfied
February 23, 2009
"Overall I was completely satisfied with the service. Thankyou."
Very Satisfied
February 22, 2009
"Great customer service reps - great auto mechanics! I am impressed with the level of service I received each time I visited in the past couple weeks. Highly Recommend!"
Very Satisfied
February 20, 2009
"I was surprised that all the windows were cleaned and the car was vacumed."
Very Satisfied
February 19, 2009
"This has been my 2nd visit here. My first was for an inspection sticker last spring, (my mechanic recommended you). I chose to come back mainly for the reason that you are close to my home and you were convienient. Your service was great. I really appreciated that you were able to accomodate me with my schedule, being that my car wasn't very safe to drive you took me in sooner than I expected. I know it was just a windshield replacement, but the cust. service rep explained everything afterwards and I was called promptly when the car was done. Everything was very professional-- Thanks!"
Very Satisfied
February 18, 2009
"I was very satisfied with the service. The loaner car was great so no one missed work. I will reccomend Affordable Auto Glass to all I know. Sincerely, Steve Giordano"
Very Satisfied
February 17, 2009
"WE have had windshield replacemnt and two cars with stickers for a few years. Always quick, clean and polite service from front desk and garage. Very appreciative of the clean, comfortable waiting room with facilities,magazines, etc. Only wish all service companies were as customer oriented. Thank you and well done! "
Very Satisfied
February 15, 2009
"Was very happy with the job and the fact that you allowed us a loaner car, so that we could continue with are busy lifes, and I would highly recommend Affordable auto glass to my family and friends. thank you"
Satisfied
February 13, 2009
"It did take two hours to replace the window after I quoted a one hour wait."
Very Satisfied
February 13, 2009
"Joe was extremely helpful, courteous and knowledgeable, and went well out of his way to competently repair my vehicle. His level of service and professionalism exceeded my expectations. I will definately remain a loyal customer to Affordable Auto Glass and recommend them to all my friends, family and work associates. I also let the Sales Manager at Balise Mazda know how pleased I was with the outcome of the repair."
Very Satisfied
February 08, 2009
"I was extremly satisfied with my visit. The staff was knowledagble, friendly and the cost was a little lower than estimate which was a pleasant suprise. I would highly recommend to all the people I know to come here. I cannot say enough good things. Thank you so much for your wonderful service."
Very Satisfied
February 01, 2009
"Customer service as it should be...very satisfied with the overall experience."
Very Satisfied
January 29, 2009
"I have had a windshield repair, a rear window replaced, a car-co inspection and a state inspection done at Affordale in West Springfield all in the last 6 months. Every time I go there the service is excellent, I recommend them every chance I get."
Very Satisfied
January 28, 2009
"It was a pleasant and quick experience, and will return to get an inspection sticker"
Very Satisfied
January 27, 2009
"I would deffenetly go back to get any glass work done. Car looked great and everyone was very friendly. "
Very Satisfied
January 19, 2009
"I just wanted to say tht the experience I had with this company was one of the best!! I will come back again!"
Very Satisfied
January 15, 2009
"We dropped off the van within a few hours it was done. They vacuumed and clean it up nice and that was a pleasant surprise"
Very Satisfied
January 13, 2009
"I dropped my vehicle off before shop opened, received a call shortly afterwards to go over the condition of vehicle, and received a call a few hours later telling me it was ready for pick up. When I arrived later in the day, all paperwork was at reception desk waiting, I signed form was consulted by a tech regarding treatment of windshield for next 24 hours, and shook hands, and was on my way. A totally Hassle-Free experience. Amazing, and I'm grateful. Thanks for a wonderful Job. Best overall customer service experience I've had in a long time. Professional, courteous, clean, and all with a smile. I will make Affordable my preferred choice for any glass work I need in the future."
Very Satisfied
January 10, 2009
"I am very happy with this service. It was very convenient for me and I always recommend "Affordable Auto Glass" to all of my friends. "
Very Satisfied
January 09, 2009
"Service was excellent, even when it snowed and I had to reschedule because i use my truck. Dropped it off and it was no only done and inspected but cleaner than I've seen it lately,vacumed out and all the windows cleaned. I certainly wasn't expecting that. Thanks for your professional service. Joe."
Dissatisfied
January 09, 2009
"I pointed out to the tech that they left the header lining hanging down from the front windshield. He told me to get some spray glue at home depot to fix it. I also noticed that the header piece that the liner sits over is no longer tight to the windshield. I would not use your service again and I will not recomend you either. Too bad because both my wife and I have used your company in the past for windshield repair."
Hi Mr. Woods, I am very sorry to hear that your repeat visit to Affordable Auto Glass did not meet your expectations. Our goal here is to make sure you want to come back and recommend us to others. I took your comments from our website and spoke to the installer. I will address your concerns below: 1. "I pointed out to the tech that they left the header lining hanging down from the front windshield. He told me to get some spray glue at home depot to fix it." The headliner material adhesive is failing due to the age of the car, it is 12 years old and is quite common, in fact we see cars daily with this condition. Changing the windshield out can certainly make it worse especially because we are blowing off the area with compressed air. While we are not a trim shop we can certainly adhere that material back to your satisfaction or have a trim shop do it if needed . 2. "I also noticed that the header piece that the liner sits over is no longer tight to the windshield. " When the interior trim is resting or touching the inside of the glass you can get squeaking, creaking and other bothersome noises, therefore we always try to make sure that the glass is not touching the interior trim. Your exterior molding height is what is most important. It needs to sit correctly on the body of the car for aesthetics and to eliminate any wind noise and ensure the wipers work correctly . In your comment card you also said that your car was not cleaned, while we do not wash your car we do clean all the windows inside and out and vacuum the interior and wipe down the dash as a courtesy. If that basic cleaning was not done than we would be happy to do it for you when we fix your concerns. Please let me know when you can leave your car with us, I will put you in a loaner and fix the above items. I do not recommend setting the windshield any lower but would be happy to remove and replace it if you prefer. I look forward to hearing from you soon.
Very Satisfied
January 08, 2009
"Excellent CSRs, good quality work & fast service-which was really appreciated!"
Very Satisfied
January 05, 2009
"Excellent service. I will go back for inspection stickers and other work"
Very Satisfied
January 04, 2009
"I was very happy with the service. They were very professional and courteous, and did a great job. Sincerely Frank Folta"
Very Satisfied
December 29, 2008
"I thought the service was great from the time I entered the facilty until I picked the vehicle up thank you great Job"
Very Satisfied
December 24, 2008
"Sarah (the receptioniist) had a calm reassuring attitude. i would def. go back for service. "
Very Satisfied
December 23, 2008
"Unfortunatly I have had my windsheild replaced 2 other times (at 2 other locations), so I was VERY impressed with the service I recieved all the way around, from the 1st phone call to the good bye when I was picking up & dropping off the loaner car. "
Very Satisfied
December 20, 2008
"The $20 wiper blades don't work and they have only been on my truck for a week. In a steady rain I had puddles on the windshield and then a couple days later they were loading up with ice because they are summer blades. I have to get new blades so I can drive! "
Very Satisfied
December 17, 2008
"Great job--Work done on time. Can't believe you cleaned up my car.......much appreciated."
Very Satisfied
December 17, 2008
"Quite simply, the BEST auto glass experience I've had in 45 years of driving! Quick, professional, thorough, convenient!"
Very Satisfied
December 16, 2008
"Excellent customer service and the loaner car is such a convenience!"
Very Satisfied
December 13, 2008
"I've hade windshields replaced on both of my car. The experience was the same both time. Excellent service. "
Very Satisfied
December 08, 2008
"I went in for my inspection sticker. The one thing I liked the best is the plastic sleeve I got for my registration. I will think of you guys when I have any issues with my car in the future."
Very Satisfied
December 04, 2008
"Joe, The service and quality of workmanship was terrific. But having known your father andyou to some extent, it's exactly what I anticipated. You do exceptional work and it appears that you have great people working for you. It's always a pleasure doing business with you. Phil Boire"
Very Satisfied
December 04, 2008
"Very good service. Vacuuming the entire car and cleaning all of the windows are nice touches. Being able to have our car inspected at the shop saved us a trip to a state inspection facility. Very satisfied with our windshield replacement."
Very Satisfied
November 21, 2008
"A-1 service. Would recommend and use you again. The only thing is, I don't like stickers advertising you put on my side windows without my permission. Best Glass deale I have ever had to deal with."
Very Satisfied
November 20, 2008
"Everyone at Affordable was extremely helpful and professional. They made a bad experience that much easier to deal with. I appreciate all thier help."
Very Satisfied
November 19, 2008
"Very nice, even though there was a surprise $100.00 fee. they did call and tell me but i had no choice i had to pay because the window had already been taken out."
Hi Barbara, as you know the $100 was for rust repair . It was more than likely the result of a poor previous windshield installation. Our standards do not permit us to just glue over rust as it will leak and cause safety problems. You did have a choice, we gave you the option of having it repared by a body shop or a temporary quick repair just focusing on the area we are gluing to. A body shop would have charged $400-$500. I know these things can seem like a way to make a quick buck off of you but be assured that at Affordable Auto Glass we are looking out for your safety and we want to provide you with the best possible installation possible. We really apprciate your business and are pleased to hear you were happy with the service. Thank you!
Very Satisfied
November 16, 2008
"Great work, done the same day I called and was done promptly and professionally. I'll use you again the next time I need a new windshield!"
Very Satisfied
Satisfied
November 14, 2008
"Service was ok i came to have an inspecti9on sticker replaced i got that done a customer survey was sent the next day 11/14/ 08"
Very Satisfied
November 14, 2008
"I use Affordable for all my glass needs on both my personal and business vehicles and will continue to do so, the last windshield i needed was after an accident at 3:30 pm! and you said get it right in here this was exceptional service and it was repaired right away exceeding my expextations yet again keep up the great work"
Very Satisfied
November 06, 2008
"This is my second visit and I was just as satisfied as the first time."
Very Satisfied
November 05, 2008
"This has been my second time coming to Afforable Auto Glass with two different cars and both times i was very satified "
Very Satisfied
November 04, 2008
"I have used your services in the past and found everyone to be friendly and helpful, they even recognized me when I returned for other services. Loaner cars are a new service since the last time I have had to use you, it is a nice feature. I always recommend you for glass service and will continue to use your services. Thank You"
Very Satisfied
November 04, 2008
"I love coming to your shop. It is always clean and pleasent, and the people are always promopt when servicing my car"
Very Satisfied
November 02, 2008
"Great service as always. I would recommend anytime. Joe my shifting lever dust plate inside console is out of place. My wife stated when she put the lever in drive there was glass on it and it fell inside but the plastic plate moved out of place. Do I need to call insurance company or not. When you get a chance could you please call me.413-896-2040 Thanks Fran"
Very Satisfied
October 30, 2008
"Overall an exceptional job done. Very pleased and will give refer to other ppl."
Very Satisfied
October 29, 2008
"Excellent, prompt service. Would definitely recommend your company to others."
Very Satisfied
October 28, 2008
"I was pleased with the service provided by A.A.G. The quality of presentation was beyond my expectations. Furthermore the loaner car program is an excellent product as many people are in need of constant mobility. I would not hesitate to choose your company for my self again in the future. I would also recommend you to associates and have already spoken highly to some I know about the quality of the product delivered. Thank you. Sincerely, Thomas A. Day "
Very Satisfied
October 26, 2008
"I was very satisfied with Affordable Auto Glass' service. The office staff was very professional and very helpful. The windshield replacement was well done and finished at the promised time. The loaner car was also a plus, freeing me from having to arrange for a ride. Great job! Thanks!"
Very Satisfied
October 24, 2008
"I was very happy with the scheduling and free loaner car. It made my day much easier to know that I would not have to rely on others to get me to and from work. Also, knowing that my dealership sends their cars to Affordable Auto Glass left my mind at ease knowing that my car was in good hands."
Very Satisfied
October 24, 2008
"I've used affordable many timed for repair or relplacement, and wouldn't go anywhere else. Great work and customer service. The loaner car is a great help too. Thanks!"
Very Satisfied
October 17, 2008
"The whole experience was excellent. Especially the loner car given to me."
Satisfied
October 16, 2008
"I was there just for an inspection sticker and I was happy my car was brought in right away and done quickly, too bad the new system is causing problems for people as that day it wouldn't go through to the Registry, however as soon as I left, I was called at home and told of the sticker printing out, so I had to go back, but again my car was brought right back in and taken care of. It was an inconvenience to have to come back but my displeasure is more with the registry and their new system! thank you"
Very Satisfied
October 13, 2008
"Being out of town and needed a window replaced immediately before a long weekend..these folks were wonderful, accommodating (waiting for me to get ins agent to see first and then schedule me for end of the day). They made a bad situation doable and I thank them all. Audrey K"
Very Satisfied
October 10, 2008
"Everything was to my satisfaction, and I liked the fact they you offer the inspection sticker free of charge to agents."
Dissatisfied
October 10, 2008
"Auto glass was replaced with large gap left at top of window. Technician informed me that sometimes the plastic supports are bent when they get put on, and mine was one of the 'better ones' he's seen. Also, the secretaries rushed through the VIN etching, and left the VIN #s all crooked and high up on the window, instead of putting them in the corner. Excellent customer service, but not happy with the results of the glass replacement or the VIN etching."
Very Satisfied
October 10, 2008
"I was very pleased with the workmanship and courtesy extended to me. "
Very Satisfied
October 09, 2008
"Should ask before you add stickers (one on each rear door)before it is done. "
Very Satisfied
September 25, 2008
"Quick exterior mirror replacement and insurance paperwork was handled by Affordable.they made it easy.done deal.would have all my glass work done there.Do they replace windshields at your work place or home?? "
Satisfied
September 24, 2008
"The only problem that I had was that you didn't reattach my sensor to the windshield for my autostart. It was left hanging."
Satisfied
September 24, 2008
" I would have no complaint at all but the next day I got a flat tire and wonder if it was due to embedded glass. The service station that fixed the tire did not say but there was no nail in the tire. The flat tire cost me $20 to repair."
Very Satisfied
September 23, 2008
"I usually do not take the time to compliment on what I should expect for service however,you folks deserve the attention.I've been doing business with your company since you started across the street.I was first impressed with the 'hospital clean' environment.As small as the shop was ,it was impressive. I also was left feeling that the owner(can't remember his name!) cared about my business. I remember his professionalism and attention to details.I think I've had four windshields done over the years. My recent experience was as professional and personal as the first by everone involved. Thanks too all for making it as painless as possible. As I have in the past, I will continue to recommend your business to whomever I can. Thanks again."
Very Satisfied
September 23, 2008
"I usually do not take the time to compliment on what I should expect for service however,you folks deserve the attention.I've been doing business with your company since you started across the street.I was first impressed with the 'hospital clean' environment.As small as the shop was ,it was impressive. I also was left feeling that the owner(can't remember his name!) cared about my business. I remember his professionalism and attention to details.I think I've had four windshields done over the years. My recent experience was as professional and personal as the first by everone involved. Thanks too all for making it as painless as possible. As I have in the past, I will continue to recommend your business to whomever I can. Thanks again. P.S. I,m sure your CSR mentioned wiper blades.I probably was'nt paying attention!"
Very Satisfied
September 20, 2008
"Excellent service ! sara and judi were very friendly and my new window works great! i would definately be back!"
Satisfied
September 10, 2008
"The service was great, the back windshield looks great. The only problem is that sence I brought the car in, my back defroster no longer works. Otherwise it was a good experience."
Very Satisfied
September 10, 2008
"Service twice in the last 6 months and both times it was excellent. I so much appreciated the clean windows and vacuumed interior when I picked up my car today. Very nice extra! Thanks again."
Very Satisfied
September 09, 2008
"Sorry for the delay - Can't remember if they asked for my e-mail. I was there for a sticker, but had to get windshield replaced to pass inspection"
Satisfied
September 06, 2008
"I was happy with the work done on my car the second time! As soon as I got into my car the first time I realized immediately that there was a wave in the windshield. It was directly in my line of view. I'm wondering how the technician missed it seeing as he had to drive the car over to me. I was just surprised that he either saw it and hoped I didn't or maybe he really did not see it. I did however appreciate that my car was done in the time frame that I had asked it to. Also, when I called back to report the defect it was taken care of right away and I was very satisfied at that. I didn't expect to have to pay for gas the second time seeing how as it was not my fault but kind of understand seeing that it is a free loaner. I would definately use your company again, I just thought I would bring this situation to your attention."
Satisfied
September 05, 2008
"I took my car in for inspection on 9/2/08 and it was rejected for an emergency brake and the 2 dings in the front windshield. my complaint is that the 2 dings were passed for inspection last year at your facility and this year they don't pass. i don't understand why, the dings are no bigger than they were last year. my husband called and was told you have a new inspector and you are only allowed 1 ding. how in a years time does it go from being okay to have 2 dings, to now you can only have 1? i will bring the car back for service, but it doesn't make me a happy camper."
Cecilia we actually measure the breaks to determine if it will pass or fail. Windshields will be regected for any stone bruise ,star break, or bullseye damage in excess of one inch in diameter within the critical viewing are or larger than two inches outside of the critical viwing area or multiple such damage. Your car was here a year ago so there is no way to remeber the size of those breaks but rest assured they were in allowable limits then. Cracks and this type of damage tend to grow with time slowly so it will appear it is staying the same. The ruler is the only accurate way to determine this and the law is cut and dry. Last year one of the breaks may have been just under the size and the inspector made a judgement call to pass it to save you the expense of a windshield or repair. We do both of those services M-F 730-530
Very Satisfied
Very Satisfied
August 28, 2008
"I just had a couple of small spots to repair so there was not need to reapply the inspection sticker, and my wiper are new."
Very Satisfied
August 28, 2008
"I was going to call you guys when I got a free minute. Your people fixed my windshield while I was away on vacation so I never actually saw the technician but he/she did a SUPERB JOB! I was so amazed when I got home to find not only had my glass been replaced perfectly, but also my car was much cleaner than it was when I left!! They cleaned my carpets and my dash before they left. What a sweeeeet surprise!!! You guys are awesome and I would not hesitate to call you again or recommend you to a friend! Kindest regards, Julianne Krutka 74 King St Westfield, MA 01085"
Very Satisfied
August 22, 2008
"I was very pleased with the service that I received. I will recommend them to everyone I know -- they were very friendly and courteous, and I felt like they went out of their way to make sure that I was a satisfied customer -- Excellent work."
Very Satisfied
August 16, 2008
"Hi, I own Agawam Computer Clinic and I know how difficult customers can be. When I requested that you repair my windshield at my shop all the way over on Elm Street in Agawam, I expected a no for the answer. You guys are the best! You sent your best man. Thankyou"
Very Satisfied
August 14, 2008
"I had an opportunity to get my windshield fixed earlier but chose not to and waited{ it was a weekend }until Monday morning due to the fact that I have done business with you in the past and was very satisfied then and now, my car was cleaned and smelled great, she looked better than when I brought her in. Thanks again! julie"
Very Satisfied
August 14, 2008
"I HIGHLY recommended this company! They under promised, and OVER delivered, which are unique qualities now a days! THANKS for the GREAT job! You rate a 9.75 in my book (out of 10)."
Dissatisfied
August 13, 2008
"I don't think I will be going back to this place again...they weren't very helpful when I called to ask about the status of my car... they were rude and it sounded like they were annoyed when I called."
Hi Elizabeth, after seeing this comment I was perplexed because we went above and beyond for you. Your car was found to have a very large rust hole that needed to be fixed by an auto body shop before we could complete the installation. That rust repair was between you and the body shop, we even delivered the car to them for you at no expense to you. The customer service reps were not annoyed or being rude they simply did not have any answers because we did not have your car back, again that was between you and the autobody shop. As soon as we received you car it was back to you that same afternoon all clean and good as new.( update: customer called and said happy with the installation and some of the comments were meant for the body shop which is not related to us)
Very Satisfied
August 09, 2008
"Knowledgeable personnel. Very courteous. All questions were answered. Very professional staff. I would highly recommend Affordable Auto Glass. "
Very Satisfied
August 08, 2008
"Service was great - but I VERY much don't appreciate having a sticker for your company placed on my car without my permission."
Very Satisfied
August 01, 2008
"Shortly after the windshield replacement service I noted that the hood emblem was missing (95 Lincoln Town Car). Otherwise I was totally satisfied - as alway. This is probably the 10th windshield I have had you replace. I will be away the 1st week in August, but will stop by your W. Spfld. location when I return."
Satisfied
August 01, 2008
"THE SERVICE WAS GOOD. BUT THE CUSTOMER SERVICE GIRL WAS SNOTY AND RUDE.I BIT MY LIP AND WALK OUT....."
Hi Daniel Thank you for taking the time to fill out the feedback online. I apologize for the way you were treated when you were here. I spoke to the individual and addressed the issue. Thank you for coming back and allowing us to work on your car, I know you have other choices out there. We work hard to try and make sure everyone is handled correctly and your feedback will help make that happen. I hope you will give us another try in the future. If you have any other concerns please feel to contact me directly. Thanks,- Joe
Very Satisfied
July 31, 2008
"This vehicle was only one month old when it went in for new windshield.I wasn't in need of new blades and they were able to save my inspection sticker. I had great service and would highly recommend this franchise."