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Customers who fill out our "online feedback" will automatically be entered into a drawing for a chance to win $500.00.

Upon filling out feedback form you will automatically be entered into a drawing for a chance to win a key to one of our loaner cars. This drawing will take place every calendar quarter. If you win a key you will be notified by e-mail, and a key will be available for pick up at our West Springfield location. Your chance to see if your key starts the car will take place at a later selected date at our West Springfield location posted on our website. Only 40 keys will be given out. Chance of winning 1 in 40!! GOOD LUCK!

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Dan Burke
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Jose Martinez
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John Weidersheim
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Stephen Rueli
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Mildred Walton
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Christina Peterson
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Noemi Ramos
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Tony Dias
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Sanjaj Patel
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Nancy Kashmanian
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Kara Shannon
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Gerald Degray
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Madeline Davidson
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Judy Schnopp
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Klaus Maurer
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Patricia Kearns
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Darcy Gardner
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Pat Perryman
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Tim Heffernan
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Tom Chick
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Bill Broderick
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Nina Sartori
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John Mcgrath
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Shannon Hogan
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John Sady
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Teresa Afonso
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Karen Schroeder
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Archie Moe
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Selene Torres
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Brenda Doucette
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Maria Rodriguez
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Kurt Hartig
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Luis Alvarez
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Glenn Little
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Bob Brunelle
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Lena Lee
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John Balboni
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Ed Oconnor
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Dalien Rivera
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Very Satisfied

Donald Wood
July 28, 2010

"Service was excellent and quick, got vehicle back before promised time"


Very Satisfied

Cheryl Hachey
July 28, 2010

"Great service, great job and the wipers & new sticker option was unexpected and very convenient. Thank you."


Satisfied

John Gushue
July 26, 2010

"Very happy with aut-glass replacement,have older truck and they treated like it was new,would highly recommend to my friends thank you"


Very Satisfied

Michael Egan
July 17, 2010

"I own a Travel Company in town and my wife is a Hairdresser and we both talk with many people in town. I will tell everyone about how happy we were with Affordable Auto Glass! "


Very Satisfied

Tammy Pagan
July 16, 2010

"Cleaning inside of the car was a nice touch! Thanks!"


Very Satisfied

Ed Bara
July 16, 2010

"Outstanding Installation. You would not believe the windshield was ever replaced."


Very Satisfied

Laurie Protono
July 15, 2010

"My car was cleaner than when I brought it in and the windshield looks great! I borrowed their nice loaner car and that is an excellent convenience. Thanks to everyone at Affordable Auto Glass."


Very Satisfied

Laura Bird Smith
July 10, 2010

"I was overly satisfied with the professionalism, appearance and courtesy of all of the staff. They more than exceeded my expectations by cleaning all of my windows inside and out and dusting my dash. I was very impressed!"


Very Satisfied

Jeffrey Weisser
July 09, 2010

"This shop can be the role model for how the customers are treated and how employees treat each other!"


Very Satisfied

Lisa Kibe
July 09, 2010

"Very professional, and clean service. Thank you!! Would definitly recommend to others!!!"


Very Satisfied

Lisa Kibe
July 09, 2010

"Very professional and clean service. Would definitly recommend to others. Thank you!!"


Very Satisfied

James Kearns
July 06, 2010

"AS an insurance agent with my own agency I always recommended Affordable AG to my customers."


Very Satisfied

Patricia Garbacik
July 03, 2010

"Service was convenient and very satisfactory. I certainly enjoyed the car loan. It solved alot of problems for me."


Very Satisfied

Keith Davis
July 03, 2010

"The 10 year old windshield was pitted and foggy. Night lights would diffuse and even new wipers would smear the water. The new windshield is great, the clarity is like night and day. It\'s like having a new car! They suggested new wipers and I thought that was a good idea, even though the ones that were on the car were fairly new. The workmanship is excellent, sealed perfectly all around. The loaner car was great so I could get to work and back that day. The complementary can of foaming window cleaner was a nice touch. Overall, I can say, \"Better than expected!\""


Very Satisfied

Jonathan Goodhind
June 26, 2010

"I was very pleased with the all around service and job that AAG did. I will deffintley go back and recommend them to friends and co-workers.Nothing but good service here!!! "


Very Satisfied

Doug Warren
June 23, 2010

"Excellant service, from initial contact to job completion, the car was returned clean and vacumed"


Very Satisfied

Burlin Barr
June 20, 2010

"Car was brand new (1 month old) and didn\'t need wiper blades or inspection."


Dissatisfied

Katherine Hauff
June 18, 2010

"The people who replaced my windshield broke my car. The cracked a piece of plastic molding that goes under my windshield and they left bolts out that were there before."
Our Response:
UPDATE: We called Katherine and explained to her that the car was brought in this way. Someone had removed that cowling previously and it was in pieces , missing screws and had silver wood screws in the places that screws were used. After talking with her she said that she believed us and it was her boyfriend who mentioned it not her. Normally is these situations we note the damage beforehand but this car was very old with damage everywhere and this was so obvious that we did not think it warrented a call before we started working on it. I followed this call up with Katherine's insurance agent to let them know that we had called and sorted things out and Katherine is satisfied.


Very Satisfied

Robert Salem
June 18, 2010

"This is the forth time I used AAG. The work has always been great. Service has always been good but this time it was even better.Appointment was made next day, car was done when they said, was offered a loaner, and the can of window wash was a nice touch."


Very Satisfied

Paul Nicoloro
June 17, 2010

"Excellent service"


Very Satisfied

Paul Nicoloro
June 17, 2010

"Excellent service, the best, no one can beat it!!!!!!!!!!!!!!!"


Very Satisfied

Jim Durfee
June 17, 2010

"Great job"


Very Satisfied

Jill Crosby
June 16, 2010

"AAG is wonderful, I highly recommend them! Judy was very pleasant and helpful. Joe actually called me as soon as he ran into a minor problem in which he needed to contact an Audi dealer to order a part for the fix. Everything went smooth including using their loaner car which I was hesitant to do, but was pleasantly surprised as to how clean and nice the car was. I will use them in the future."


Very Satisfied

Evelyn Mocek
June 16, 2010

"We were in from out-of-state for a funeral. Our side window was smashed in a burglery. Affordable Auto Glass was very professional and prompt in assisting us, allowing us to make the funeral without issue. Thank you!"


Very Satisfied

Jennifer Mitchell-Weston
June 14, 2010

"When I was picking my vehicle up after being serviced my battery was dead and Joe the owner went out of his way to give me a jump. I really appreciate his kindness. Not many people would help out a single mother in need. Thank you so much."


Very Satisfied

Susan Green
June 10, 2010

"Usually when something goes wrong with your car its an interruption in your day.. but dealing with AAG was so smooth and easy, uneventful!!!"


Very Satisfied

Randy Gehring
June 10, 2010

"Awesome service!"


Very Satisfied

Wendell Justice
June 07, 2010

"Very professional."


Very Satisfied

Catherine Rivera
June 06, 2010

"Great service no reason to change anything.Would always recommend to others "


Very Satisfied

Angela G
June 04, 2010

"Fantastic service and quick scheduling. My door glass was replaced, entire car vacuumed, and paperwork taken care of in less time than some oil changes I\'ve had. No problems with the installation. I also appreciate the clean bathroom and decent selection of magazines (it\'s nice they weren\'t all boating and auto mags). Nice details when dealing with the time consuming aftermaths of a car break-in. Definitely recommend."


Very Satisfied

Lenore Reilly Carlisle
June 04, 2010

"Thank you -- nice work. Thanks for the loaner car."


Very Satisfied

Sheila Rollend
May 31, 2010

"A very satisfied experience with a GREAT company. Everyone was so helpful and the window was replaced in great time. Excellent business you have. I know where to go if I ever need window replacement again. Thanks for your excellent service. Sheila"


Very Satisfied

Tom Carmody
May 28, 2010

"Service was more than expected. This is a top notch service company that I recommend to everyone I know. Joe takes more pride in his business than any other business owner I have met."


Very Satisfied

Lloyd Vaudrin
May 27, 2010

"Very happy with the service I recieved. They cleaned all the windows and vacuumed. I thought I was in a new car. Nice to see a company that puts the customer first. Will recommend them to anyone who needs automotive window service."


Very Satisfied

Dawn Smelstor
May 27, 2010

"I was very surprised to get into my car and see that it looked detailed, so impressed. The girl at the front desk was very friendy and knowledgable, I believe her name was Judy. The complementary glass cleaner was an added bonus."


Very Satisfied

Ronald Dobosz
May 26, 2010

"I am extremely pleased with the service at Affordable Auto Glass...especially with csr Sarah!"


Very Satisfied

James Jerzyk
May 26, 2010

"Incredible! I was so thrilled at the great service! I\'m pretty sure my car was vacumned out plus my dashboard was wiped down! Well, above normal customer service! Great job! Plus, free glass cleaner! I will recommend your company to anybody I know that needs glass replaced! M.Jerzyk"


Very Satisfied

Gary Archambault
May 26, 2010

"I was beyond satisfied with my experience.It was amazing how quickly the task was accomplished. I can\'t possibly praise the staff enough."


Very Satisfied

Don Campbell
May 25, 2010

"Work was done under the scheduled time estimated. It\'s good to see that there are companies who still put customer service and quality of workmanship first!"


Satisfied

Becky Carmel
May 22, 2010

"All employees were friendlys and helpful, but i was supose to have my window put in on monday. i drove all the way down there they took my car in the shop and then the window was missing clips. the distributor that the glass was orderd from should have looked at the piece before sending it out.im usually a paicent person but this was my only day off i cancled my dentist apt. to have it done today and neither got done.anthe window is making some noise now so i will be back on monday."


Very Satisfied

S Oloughlin
May 20, 2010

"Thanks for being so available for inspections and other service."


Satisfied

Daniel Kavanaugh
May 19, 2010

"I like your work and have gone to you before for several other vehicles. One thing that I don\'t like is topping off the gas tank in the loaner car. I had to go out of my way to put a $1 to have a receipt or pay $25 to you. That is not customer friendly. If some people are taking advange of your loaner car you should deal with them and not take it out on people like me."
Our Response:
Hi Daniel, We provide a clean loaner for free and I think we are the only glass shop doing this in our area due to the extremely high cost to provide one. Fuel has been an issue for us and I think people don't realize that the minute you start that car it is consuming fuel. When you take our car it is topped up full for you and we want the next person to have that same luxury. That is why we have a disclaimer you must read and sign agreeing to our terms. If people do not agree then they do not take the loaner. I do not see it as being "not customer friendly". All we ask is that you stop at a gas station and replace what you used. It' basically an honor system and this is where people abuse it, $1.00 does not replace the fuel used to go to work and back unless you work within walking distance and if someone does not give us a fuel reciept then they did not put fuel in the car. We then have to do it ourselves which involves the cost of the fuel and the employees time to go to a gas station to refuel so the next customer leaves with a full tank. I hope this clears things up a bit and apologize for any inconvenience this may have caused you. Thanks for the feedback and continuing to choose AAG for your auto glass needs.


Very Satisfied

George Cornwell
May 19, 2010

"Fast, courteous, friendly. Great service and workmanship. The availability of a loaner car a much appreciated option."


Very Satisfied

Peter DeGregorio
May 18, 2010

"Great experience. Thanks for loaner. Juli (?) was enthusiastic. "


Very Satisfied

Edith Bowen-Wilcox
May 16, 2010

"Had trouble with new blades, returned to you business and problem was quickly fixed"


Very Satisfied

Gary Hochheiser
May 13, 2010

"Overall a good experience. Easy. No hassel and worked well with my insurance company. Loaner car was very convenient."


Very Satisfied

Sheryl Danner
May 11, 2010

"I went to have my windshield replaced and at the same time I decided to have my car inspection. I was not feeling well that day and when I was unable to find my cars registration in my all to clutterd glove compartment, the service rep offered assistance in locating the paperwork. The paperwork was found and my car was inspected. I was pleased with the extra time that was given to assist me. "


Very Satisfied

Sheryl Danner
May 11, 2010

"I went to have my windshield replaced and at the same time I decided to have my car inspection. I was not feeling well that day and when I was unable to find my cars registration in my all to clutterd glove compartment, the service rep offered assistance in locating the paperwork. The paperwork was found and my car was inspected. I was pleased with the extra time that was given to assist me. policy #mmbcdxpp"


Very Satisfied

Ted Pinkerman
May 11, 2010

"You guys really helped me put. thanks for the car for 5 days and getting me original BMW glass"


Very Satisfied

McCormick Thomas
May 07, 2010

"Very professional service! Done on time and my truck came back cleaner than when it went in. Very satisfied!"


Very Satisfied

Jonathan Stanley
May 07, 2010

"Just got an inspection sticker"


Very Satisfied

Alan Calkins
May 06, 2010

"The loaner car was clean and smoke free which surprised me. all in all a grear experience."


Very Satisfied

MAURA GIROUARD
May 06, 2010

"Sarah in office is AWESOME. My technician was great too, I cannot remember his name but he has come to my house twice and he is great. Overall I have been thrilled with Affordable Autoglass. "


Very Satisfied

Cathy Cole
May 06, 2010

"Rental car very convenient and clean/no smell of smoke in non-smoking rental car."


Very Satisfied

Candace Gilday
May 06, 2010

"I had a passenger-side window broken on a Sunday; filed the claim w/ my insurance company that evening. I was contacted by this company promptly @ 8am the following morning. The girl on the phone was very knowledgeable and friendly. My appointment was made for 1pm the same day and my window was fixed within 45 minutes and the interior left spotless. The entire staff was extremely courteous, polite and prepared. I was very impressed with this company and would definitly reccommend Affordable Auto Glass to friends and family. "


Very Satisfied

Laura Teeple
May 06, 2010

"I have been to your shop several times and always find the staff very friendly."


Very Satisfied

Deanna English
May 06, 2010

"My car was getting other services and Affordable Auto Glass was able to coordinate with the autoshop and have the windshild put it the same day. Great job guyes! Deanna"


Very Satisfied

Deanna English
May 06, 2010

"My car was getting other services and Affordable Auto Glass was able to coordinate with the autoshop and have the windshild put it the same day. Great job guyes! Deanna"


Very Satisfied

David Gladstone
May 04, 2010

"Call on Monday and the truck was completed Tuesday. That was quick service."


Very Satisfied

Jeffrey Weisser
May 01, 2010

"Appreciated the email reminder for inspection sticker."


Satisfied

Hector Velez
April 30, 2010

"The window service was great except my fastlane transponder velcro was not re-installed. Also the inspector said my tint was too dark when even the state police said it was legal."
Our Response:
Hector, I am sorry that your transponder velcro was not re - installed. Sometimes the transponder gets taken down before we see it or we have overlooked them by mistake . We have boxes of the velcro for those and if you need some please swing by and we will take care of it right away. As for the tint, we have a two piece tint meter and the allowable limit is 35% and your was below that. The state police could not correctly check it by eye, they would have to have a tint meter as well. I would be more than happy to show you the meter reading on your windows and show you the rule from the RMV, we certainly do not want to fail anyone but we must abide by the registry rules. Thanks for your understanding.


Very Satisfied

Pamela Sheehan
April 29, 2010

"Dealing with Judi after being told by the Ford dealer that they would charge $113.00 for the \"part\" alone was a great thing. Also, knowing that you could do the State Inspection saved me money and time. I have already told many people of your great service! Also, I learned a lot hearing your waiting room video in reference to insurance....Thanks again! Pam Sheehan"


Very Satisfied

Patti Nolan
April 29, 2010

"Pleasant Experience working with Affordable Glass - called in the morning and new windshield was installed within hours."


Very Satisfied

Gregory Fontaine
April 23, 2010

"Glass delivery was delayed 2 Hrs Staff very friendly and apologetic"


Very Satisfied

C Rawson
April 23, 2010

"Why would you ask: #13 You got my email from the CSR - Why would I have to give you my policy number agian - and why would I want to take the time to dig it up? A staff member can be Friendly without being knowledgeable (and knowledgable is spelled wrong) Your system sent me 2 emails? is this because I had 2 services preformed - don;t like that - (your system should know who I am from my email and I should not have to enter anything - you already have my info from my repair - It\'s a good thing that your staff and your counter reps are really great - I was very happy with your service - very happy with both ladies I spoke with - probably some of the best service I have received from anywhere in a longtime - your follow up communications needs work. - feel free to call me also."


Very Satisfied

John Young
April 21, 2010

"Loved the quick response & appointment time to have the car fixed. Always have a great experience going there."


Very Satisfied

Scott Sheldon
April 20, 2010

"All service should be like yours. Everyone was polite, knowledgable and efficient.They took care of everything,it was so easy,there was no work involved other than driving over.It is my second windshield with your company.It is a pleasure doing busines with you people.Keep it up !! "


Very Satisfied

Tom Allen
April 17, 2010

"Very good service. "


Very Satisfied

Craig Cassanelli
April 14, 2010

"Great painless service. Your staff was very helpful."


Very Satisfied

Jason Douglas
April 14, 2010

"I\'ll be going to you guys with all my repairs from now on!"


Very Satisfied

Chris Kielb
April 13, 2010

"Coffee and donuts would be a nice added touch to top off the best place that I\'ve ever had service my vehicle! "


Very Satisfied

Kathy Lyons
April 13, 2010

"You guys make everything so easy. You anticipate the questions and have all the answers! The loaner car really made it convenient. I will recommend you whenever I can."


Satisfied

M. L. Hendricks
April 11, 2010

"Enjoyable experience. Could use wireless access."


Very Satisfied

Kristine Hupfer
April 07, 2010

"Was very impressed with accomadation of the free loaner as well as the friendly service!"


Very Satisfied

Margaret McNeill
April 07, 2010

"I\'ve had two years of good experiences having my auto inspection done, and I really appreciated the reminder e-mail. The service is always prompt and courteous. Thank you!"


Very Satisfied

Raymond Deslauriers
April 05, 2010

"Came in without an appointment took car right away and replaced the windshield. Car was ready two hours early. Great service and people. The only place I will go."


Very Satisfied

CHRISTIAN ROGERS
April 01, 2010

"I WAS VERY SATISFIED WITH THE SERVICE I RECIEVED. THE OFFICE STAFF WERE VERY EASY TO DEAL WITH AND THEY WERE VERY HELPFULL IN COORDIATING THE WINDOW REPLACEMENT AND INSPECTION. I WILL RECOMMEND AFFORDABLE AUTO GLASS IN THE FUTURE."


Very Satisfied

Christina Nieves
March 30, 2010

"Great work, I appreciated that you took my Jeep over to Balise for some scheduled maintainenece I had so that I didn\'t have to make many trips back and forth. Thanks"


Very Satisfied

Christina Nieves
March 30, 2010

"Filled this out before but I didn\'t have my policy number, herer it is"


Very Satisfied

Harry John Fisher
March 30, 2010

"You guys were great. The loaner car made everything easy. My only question is whether the new windshield has a wiper heater. It looked like it doesn\'t, but you clearly ordered one and your supplier said it had one. I\'ll find out next winter. (Feel free to quote only the first part of this response if you want to use it for advertising purposes.)"


Very Satisfied

Richard Turschman
March 30, 2010

"Service was good - if I needed it again, I\'d go back."


Very Satisfied

Tony Wright
March 30, 2010

"I have been dealing with this establishment in different ways for many years (10 +) and have always found them to be great. Would not go anywhere else for glass unless I had no other choice. They are the only one I recommend for this service."


Very Satisfied

Barry Charland
March 27, 2010

"Great service and the girls at the service desk were very polite and helpful."


Very Satisfied

Carlos Escobar
March 27, 2010

"Excellent service and no hassles"


Very Satisfied

Tim Slowick
March 26, 2010

"Very positive experience. It only took 15 minutes for an inspection. Very proficient service."


Very Satisfied

Bryan Marcotte
March 21, 2010

"The loaner car was helpful, quick service, very pleased overall"


Very Satisfied

Gary Smith
March 19, 2010

"The loaner car was very helpfull. Thank you"


Very Satisfied

Oleg Rebenko
March 18, 2010

"Thank you for fast, clean and hihg quality service."


Very Satisfied

Patricia Hartley
March 17, 2010

"Very satisfied. They did a fantastic job. My car looks great. Thank you. "


Very Satisfied

CAROLINE PROTONO
March 17, 2010

"Great service, fast! I would definitely recommend."


Very Satisfied

Kimberly Caban
March 15, 2010

"Very fast and efficient service "


Very Satisfied

Mike Hourihan
March 15, 2010

"Always an excellent experience with you!"


Very Satisfied

Christopher Marini
March 09, 2010

"Staff was knowledgeable and the actual work done on my windshield was fast, efficient, and clean. "


Satisfied

Joseph Boutin
March 07, 2010

"The first attempt to replace psngr.door window,aftermarket window did not fit. The second attempt dealer sent wrong side window, third attempt dealer sent wrong window, fourth and final attempt, success!!! Your staff was successful in keeping me cool through this ordeal,so I took it out on the Nissan parts manager instead. Thank you. "


Very Satisfied

Jessica Crevier
March 04, 2010

"Thanks!"


Very Satisfied

Nicole Ogoke
March 03, 2010

"The service was great!"


Very Satisfied

Jon Borges
March 02, 2010

"Wow, I have had to replace my windshield a couple times at other places and have NEVER received the same level or service I have at affordable auto glass. Extremely couteous and professional service that went well above my expectations. Great job."


Very Satisfied

Jessica Balser
March 01, 2010

"Amazing service."


Very Satisfied

Nancy Hook
February 28, 2010

"I\'ve used Affordable Auto Glass before and once again I was completely satisfied! The appointment was scheduled quickly and I was able to use a loaner car. That helps so much. Thanks again!!"


Very Satisfied

Therese Nooney
February 26, 2010

" A branch fell from a tree during a snow storm and cracked my windshield. I was pressed for time and Affordable Auto glass was there for me. The service was quick and professional. I dropped my truck off, they gave me another car to use at no cost to me and I was on my way. The service was great and the staff was friendly. I would recommend Affordable Auto glass to anyone who needs their services."


Satisfied

Angel Cruz
February 23, 2010

"Was a little upset that the work was not completed in time due to an error in ordering part but was offered a loaner car for the rest of the time till the car was completed. Thank you very much."


Very Satisfied

George Demsick
February 22, 2010

"Second time at Affordable and I am extremely pleased with the service.Thanks."


Very Satisfied

Christine Miner
February 19, 2010

"You guys are fantastic. The girls up front are nice and friendly. Even when I had to reschedule. Thank you so much"


Very Satisfied

Richard Treganowan
February 17, 2010

"Your \'counter\' person was very helpful and knowledgeable. She answered all my questions. I also appreciate the use of a loaner and the clean condition of my car when the work was completed. I would use your shop again. "


Very Satisfied

Marty Green
February 17, 2010

"I\'ve had other cars worked on here, and am always satisfied with the results I receive here. Its good to know that great service still exists. Thank again Marty Green"


Very Satisfied

Melanie Morrison
February 14, 2010

"It was so nice to have a loaner car available! My car looked great when I picked it up. Love my new windshield! Thank you for the glass cleaner as well!"


Very Satisfied

Mark Biseinere
February 12, 2010

"Excellent service as always thank you"


Very Satisfied

Christine Miner
February 10, 2010

"Was. Surprised how fast and how clean the job was done if I ever need another window you will be the first that I call and or refer someone to."


Very Satisfied

Marylinda Kruzel
February 09, 2010

"The service I receive from Affordable Auto Glass has always been impeccable. The guys do awesome work and with a very professional attitude. I have never been dissatisfied with any aspect of this business. I refer them every chance I get. The owner takes his business very seriously and treats every customer with concern and respect. Affordable Auto Glass is an asset to the Greater Springfield area. Thank you."


Very Satisfied

Debbie Puro
February 09, 2010

"The car was beautiful and the windows were nice and clean. Maybe you could check the tire pressure while you have the car as an added safety check? Thanks for the loaner."


Very Satisfied

Michael Cavanagh
February 05, 2010

"Great service and the loaner car was convenient too. "


Very Satisfied

Elizabeth Hicks
February 03, 2010

"I really cannot say enough about the service I received at Affordable Auto Glass. Every single person I spoke with was courteous, friendly and knowledgeable. My window was replaced quickly and every glass shard from the break-in was removed from the inside of my car. I was so impressed! I since have been your number one promoter! I have been back since for an inspection and will continue to give you all of my business!"


Satisfied

Ben Stafford
February 03, 2010

"They did a great job keeping up on the status of my repair. They called, emailed, and even called my insurance agency when things changed. I only wished that they could have made my appointment earlier, as my small crack went to a much larger one, and required an entire windshield replacement."


Very Satisfied

Dean Pierce
February 02, 2010

"If every company started doing business like yours, this country would be a lot better off. Thank you for the loaner and for the great service,"


Very Satisfied

Tom Fox
February 02, 2010

"Was quoted one price and was billed more when i questioned the lady at desk was very helpful and fixed it very quickly. Got a good deal for confusion and mistakes even though the price was good to begin with. This is a good business."


Very Satisfied

Michael Richetti
January 24, 2010

"I appreciate the window cleaner. However I must be doig something wrong it leaves smudges ans is difficult to get the residue off."


Very Satisfied

Colin Mclean
January 24, 2010

"Great service as always. Have been there many times and will continue to go back to them for the great service. "


Very Satisfied

Danielle Korona
January 24, 2010

"Great service, when the car dealer would not give me a loaner car for the day, you guys offered yours. Thank you!!"


Very Satisfied

Tina Kalil
January 21, 2010

"After being a victim of a crime it was a pleasure to be treated with such compassion. Everyone was professional and completed the job quickly.I would recommend them to all my family."


Very Satisfied

NANCY MCGUIRK
January 20, 2010

"SUPER,FAST,COURTEOUS SERVICE. A PLEASE TO DO BUSINESS WITH YOU FOLKS"


Very Satisfied

Phillip Cranford
January 19, 2010

"I really like the rental car, the wait for my truck was quick."


Very Satisfied

Nancy Williams
January 18, 2010

"I was very upset when my window was brokin in but i was veryyyyy satafid with the way the staff talked to me and help me with the papetr work i will deffely go there again if i have to of course i dont want a broking window lol "


Very Satisfied

Karen Guillen
January 11, 2010

"The insurance agent set up the appointment and we were very happy that you could take us on such short notice on New Year\'s Eve."


Very Satisfied

Robert Glista
January 09, 2010

"This is the 4th windshield we have had you do for our family. We have always been pleased with your work and your service. My son actually dropped off his car & picked it up. I could only answer to the things I heard the CSR may have asked for his email and about an insp. sticker but I didn\'t hear it when I picked him up. Thank you."


Very Satisfied

Jaclyn Belland
January 09, 2010

"I was very happy with the service! Great Job!"


Very Satisfied

Carmine Angeloni
January 08, 2010

"Ever since my first experience with Joe and AAG, I go nowhere else for my auto glass service, nor would I recommend another company. During my first visit to his shop, in addition to a windshield installation, Joe took personal care in tracking down the source of an annoying water leak. This, I will never forget. In my opinion, the service and expertise of AAG cannot be matched. "


Satisfied

Obioma Okafor
January 08, 2010

"I waited 4hrs in the waiting area for my windshield replacement. My car was ready for me at 12:13pm even though i made it very clear when I called to schedule the service & when I arrived that morning, that I have to be at work at 1pm and I work far from the area. I was initially given an estimate of about 10:30 to 11"


Very Satisfied

Pam Kukucka
January 06, 2010

"I recently set up a new business account with Affordable Glass - Customer Service was very helpful with getting this done promptly and efficiently. Once set up with the businness account the work was scheduled for two vehicles needing windshields. The work was done with courtesy and profeciency. The CSR and Technician were very pleasant to work with. I would highly recommend their services to anyone. - Pam /Smith College"


Very Satisfied

Ernie Griswold
January 05, 2010

"Hi Affordable Glass- I just want to say thank you for the great service you gave meto replace my cracked windshield. Everyone was real nice to me and the wait(2 hours) was just what you told me it would be. Joe- gave me a smile- and Sarah(the girl with the black hair) gave me a smile- I\'m an old guy (80 Years) and love people that can take a job and give a smile. Hey- and thanks for the glass cleaner besides the smile and great service. You know I am one of those old guys who doesnt even have a computer or cell phone! and I am happy and going hunting and fishing almost every day. Dont forget I still draw house plans or barns and additions-I\'ll give you good service like you gave me. Thanks again for the great customer service- Ernie Griswold"


Satisfied

Danny Rios
January 04, 2010

"My windown makes a knocking or \"clunking\" sound when it goes up and down"


Very Satisfied

Elizabeth Mitchell
December 31, 2009

"They got the job done fast and efficiently, making sure to get it done on time because I had to leave for work. Joe, my technician was polite, professional, and courteous. Thank you AAG!"


Very Satisfied

KIMBERLY DESJARDINS
December 31, 2009

"ALWAYS quick, friendly and perfect service!!!"


Very Satisfied

Frances Morales
December 29, 2009

"I would like to thank and say that the customer service gentleman Joe, was extreamly knowledgeable in explaining in detail what he did to my car and I was very impressed with him taking the time to explain everything to me as a woman I must say I dont get that much information given in great length. Thank you Frances Morales"


Very Satisfied

Lori Brackenbury
December 29, 2009

"Awesome service. Great to have a \"FREE\" rental car. Very polite, easy to deal with. Highly recommend to friends!!!!!!!!!"


Very Satisfied

Anthony Fratamico
December 25, 2009

"Excellent job done, I would definitely recommend their service."


Very Satisfied

William Wands
December 24, 2009

"The manager tried to call us about some hidden damage underneath the windshield that needed repair. He fixed the problem at no cost to us since he could not reach us for authorization to do the work."


Very Satisfied

Gary Longley
December 17, 2009

"Your customer service is the \"BEST\" Everyone was very professional. My only concern is that the crack I had repaired wasn\'t fully filled in and I wondered if it could be redone. By the way it was a nice surprise to see my silver Acura CL in your video that is playing on the TV in your waiting room."


Very Satisfied

Marianne Curto
December 16, 2009

"Scheduling my appt was quick and easy. The staff was very pleasant and my car was ready in just a couple hours. Very convenient!! I will definitely recommend to everyone I know!"


Very Satisfied

BARBARA REMILLARD
December 14, 2009

"I have had 3 opportunities to deal with Affordable Auto Glass over the past 10 years, and have been extremely satisfied with the service. Everyone there has been polite, prompt, and knowledgeable. I have recommended them to several of my friends since."


Very Satisfied

Susan Rice
December 13, 2009

"This was my second experience having auto glass replaced at your shop. I was very happy with your staff and the professional manner in which they scheduled and completed the job."


Very Satisfied

David Limero
December 10, 2009

"Work was done promptly and professionally. I would definitely recommend to friends and family. Thanks again!"


Very Satisfied

Mike Hourihan
December 08, 2009

"Always an excellent job and great experience"


Very Satisfied

Kevin King
December 07, 2009

"From the time I called to the time my car was ready I was extremely satisfied. My car was immaculate when I picked it up. The staff was prompt, courteous, and friendly. I will go back in a heart beat!"


Very Satisfied

Diane Courtney
December 06, 2009

"The only place I will take my car!"


Very Satisfied

Dan Kidder
December 05, 2009

"Absolutely the the best service and customer care!!!"


Satisfied

Jorge Jimenez
December 04, 2009

" I\'m satisfied with service, although job was done more than week late than schedulled. You have to fix that phone, I can barely undertand your representative."


Very Satisfied

CaroleAnne Donoghue
December 03, 2009

"Honest, hard working, and experienced. Very pleased!"


Very Satisfied

Juan Rivera
December 03, 2009

"I was pleased with the prompt scheduling and good work."


Very Satisfied

CaroleAnne Donoghue
December 02, 2009

"Excellent service. Lived up to my expectations. "


Very Satisfied

Rebecca Taylor
December 02, 2009

"I have had more than one window replaced/fixed at Affordable Auto Glass and the service is fantastic! I couldn\'t imagine going anywhere else."


Very Satisfied

Jason Ochotnicky
November 30, 2009

"Excellent Service! I don\'t want another broken window, but if it happens, i\'ll be back."


Very Satisfied

Eric Mahaney
November 27, 2009

"The service was great and was done on a way more than timely manner..Couldnt ask for a better place than affordable, been goin there since i had my very first car back in 96...Thanxx Eric"


Very Satisfied

Charlotte Meyer
November 25, 2009

"Extremely satisfied.The window on the driver\'s side had been smashed,although I had vacuumed the service person had throughly vacuumed the car to remove all splinters. For the past several years I have brought my car to Affordable Auto Glass for the inspection sticker. Having a borrowed vehicle to use was very helpful. I have recommended this company to several friends and family.It is gratifying to know that there is a reliable place to bring your car in an emergency situation, and the repair is done in a reasonable amount of time."


Very Satisfied

Tricia McCabe
November 20, 2009

"I had an excellent experience. My car was repaired quick and was returned by the time I was out of work. They even provided me with a loaner car to make the whole experience that much easier! A+++"


Very Satisfied

Joshua Carrigan
November 19, 2009

"They gave me excellent service I could\'nt belive how clean my car was when I picked it. I would recommed them to everyone."


Very Satisfied

Erica Lunden
November 18, 2009

"Superior Service!"


Very Satisfied

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November 18, 2009

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Very Satisfied

Frederick Molyneux
November 17, 2009

"Very prompt and trustworthy service."


Very Satisfied

Phil Rumian
November 12, 2009

"Work was done on very short notice. Called Friday, work was done at our location on Monday."


Very Satisfied

Phil Rumian
November 10, 2009

"Work was done at our location. Saves time and trouble bringing vehicles in for glass work. "


Very Satisfied

Jean Mitchell
November 03, 2009

"The staff was GREAT! They did a beautiful job cleaning all my windows and my car - very pleasand and professional people. Thank you!"


Very Satisfied

Kerry Merchant
October 31, 2009

"You guys are the best. "


Very Satisfied

Victoria Burke
October 28, 2009

"I am just testing this feature. Please email me the results that get sent to your email."


Very Satisfied

Christine Briggs
October 25, 2009

"Thanks for a job well done! The free use of a loaner car saved me from missing any vauable work time since I am on the road for my job ! And my car was spotless when I picked it up since it was not so clean when I dropped it off . It is very rare these days to find good Customer service, people are just taken for granted and I have to tell you your reps are outstanding and very friendly and knowledgeable. Thank you again and I will let others know of my great experience ! Especially my father he is the owner of Briggs and Starr Insurance Agency in Wilbraham I will have him send all his customers to you folks !"


Very Satisfied

Peter Zubenko
October 24, 2009

"Excellent service!!! The job was done perfectly!"


Very Satisfied

Breakell John
October 22, 2009

"Great job at a reasonable price and a very helpful staff."


Very Satisfied

Kelley Erskine
October 17, 2009

"I was very happy with the service I received. I did not expect to have all my windows cleaned and the entire car vacuumed. It was a very nice surprise. Plus the tech even called me to ask if he could put in the bulbs for my headlights that he found on the floor of my car so that it would pass inspection. As soon as I got back to work the next day, I told several of my co-workers about Affordable Auto Glass and the excellent service I received. One women was going to set up an appointment based on my feedback since she too had a Winshield to replace. Thanks again...Kelley"


Very Satisfied

DANIEL KIDDER
October 16, 2009

"VERY PROFESIONAL, EXCELLENT WORK!!"


Very Satisfied

Winnie Colkos
October 14, 2009

"Sorry this reply is late in coming. I loved the friendly and professional service provided to me and came away impressed and totally satisfied with the whole procedure, from beginning to end. Well done team, u guys rock!!!!"


Very Satisfied

Pasquale Delore
October 12, 2009

"Excellent Service"


Very Satisfied

FayJean Collis
October 10, 2009

"I was very pleased with the work that they did. I did not expect to have my other windows cleaned or my vehicle vacumed. the tecks did a teriffic job. I will recomend afforable glass in westspringfield to other people that need glass replaced in their auto.Thanxs again Fay Collis"


Very Satisfied

Joseph DiCarlo
October 07, 2009

"The staff always treat me as though I am their only customer. They are efficient and knowledgable. This is my second experience with Affordable Auto Glass, and I would always retrun for this type service. "


Dissatisfied

Robert Ledoux
October 06, 2009

"When I picked up my car the rear window latch was not on right.The gate lock was broken.I told you that it was working when I droped it off.You said a piece of glass caused it not to work.I took to my autobody shop and he fixed the window latch and also took the rear door apart.CHECKED and found no glass and the cause was that someone used the wrong key to try and open it.This cost me 100.00 and three hours out of my day.I the reported this to my insurance agent,The person that told me I should go to you.BAD ADVISE If you break it you should fix it.I will let all the people that come into my tavern about the quailty of your work Bob LeDoux"
Our Response:
Hi Bob, Thank you for taking the time to fill out an online comment card and include some remarks which I pasted below. I am really sorry that your vehicle was not repaired to your satisfaction and being a local business owner like you , it pains me to know that you had this experience. We have been here in West Springfield for 17 years now and that is partly because I take comments like yours seriously. When people are here waiting for a job to be done and ask where to go for lunch I give them a few names and one of them is Collins Tavern so I understand the value of "word of mouth". I would like the opportunity to explain and rectify the situation so you may feel comfortable coming back and referring to Affordable Auto Glass. I spoke to the technician who worked on your vehicle this morning and showed him your comments. He explained that the latch to the glass needed to be replaced and that the one in the tailgate did not operate correctly. I know firsthand from doing these myself that the latch on the glass is a common failure on the s10 as the inner threads get destroyed when removing the old bolts, almost every one we have done required replacement. The last one we did was some time ago and the part was not available new at that time as it was discontinued due to the age of your vehicle(1989), therefore we could not at the time install it correctly. In regards to the tailgate lock, keeping in mind that it is not part of the glass assembly that we were working on, the technician thought that broken glass could have jammed up the lock because it can fall down into it so he pulled the panel and removed any glass he could find and that is why your body shop did not find any either. Your guess is as good as ours as to why it was not working, there are two keys for your car a square and round one. Square for the ignition and round for the locks... All GM cars of that era are like that and we know what key goes where as we have worked on thousands of cars. It is very difficult to destroy a lock by trying to use the wrong key (the key will usually break first)and it is equally hard to say that is what caused it. Since something hit the glass hard enough to break it and the latch is attached to the glass which engages the lock, it's quite possible that the damage to the lock occurred then. I can see how you would come to the conclusion that we broke something, I would feel the same way! The technician was obviously on a different page than you. After speaking to you he incorrectly assumed you were ok with the latch needing to be replaced and incorrectly thought you knew someone at the dealership and were going to take care of it and that it was not a big deal. Generally the insurance company will not pay for parts that are not glass unless the body deductible is applied. I do have an idea on this though, please fax me your invoice from the body shop so I can review it and find a resolution that will satisfy you and restore your confidence in Affordable Auto Glass. - Joe Esile


Very Satisfied

Michael Accordino
October 06, 2009

"Very courteous and fast! I have been coming here for years."


Very Satisfied

Don White
October 04, 2009

"Great service...staff responsive and friendly...front desk and waiting area very sharp,clean."


Very Satisfied

Sean Sumner
October 02, 2009

"The service was excellent in every way. The crew even made sure the job was done in time for me to get my 2 and half years home in time for his nap. You guys were great. Thanks"


Satisfied

Yvan Lambert
October 02, 2009

"The molding on the passenger side of the 1999 Jeep Cherokee doesn\'t look tight, but we will see if it leaks once it rains. "


Satisfied

Michael Mastrorio
October 01, 2009

"I have never had an issue with the service I have received. I have used affordable for three vehicles and many windshields and have always been satisfied. (except the wiper blades given out suck.)"


Very Satisfied

Alex Sanchez Jr
September 28, 2009

"Great service, great staff."


Very Satisfied

Johnh Scalise
September 26, 2009

"Excellent servive"


Very Satisfied

Devron Kenney
September 22, 2009

"Service was very prompt and all of the employees I dealt with were very polite and professional. I would recommend Affordable Auto Glass to anybody."


Very Satisfied

Robert Smith
September 21, 2009

"The CRS was very helpful. The loaner car was very much appreciated. The satff is always very helpful and professional. This is why I come here to get my glass replacement done."


Very Satisfied

CHARLES DUSEL
September 15, 2009

"I came to Affordable Auto Glass based on my daughter\'s experience with her windshield replacement and my previous experience with my car inspection. We were extremely satisfied with her windshield replacement and the whole experience was seamless, efficient, and professional. We will not hesitate to recommend Affordable to anyone we know."


Very Satisfied

Alicia Shibley
September 14, 2009

"Always a wonderful experience. The staff is very nice and accomodating! Thank you very much!! I will always bring my vehicle to Afordable Auto Glass!!!!"


Very Satisfied

Jayne Shea
September 09, 2009

"Were able to take care of us the following day. Fast and efficient!"


Very Satisfied

Jeffrey Weisser
September 09, 2009

"CSA was very helpful, professional and efficient- a great ambassador of your business and your staff went over-and-above in cleaning the car! Thank you."


Very Satisfied

Diane Braden
September 01, 2009

"The loaner car was tremendously helpful! Thank you."


Very Satisfied

Robert Bys
August 31, 2009

"The loaner car was great, we had a funeral the same day and it helped by not worring about transportation. My Jeep windshield has a loud high pitch whistle on the highway, it sounds like morris code. Im sure it can be fixed. "


Very Satisfied

Elizabeth Grimaldi
August 31, 2009

"The service technicians were extremely courteous.At some point during the day ketchup was splattered all over the hood and sides of my car.There is a mcDonalds next door so we believe it occured while my car was in the lot.The two young men pulled my car back up to the door and proceeded to wash the front of my car off even though it was the end of their day.I truly appreciate that they went above and beyond to make this customer happy.Thank you"


Very Satisfied

Natalia Grabowski
August 31, 2009

"I was very impressed with the promptness of service. I called to make an appointment and was taken care of the same day; now that\'s what I call great service! "


Very Satisfied

Robert Roy
August 27, 2009

"Affordable Auto Glass was plan and simply awesome. Great experience, no issues, customer service that surpassed my expectations.. Hats off to your entire TEAM"


Very Satisfied

Melissa Ronghi
August 26, 2009

"Very pleased with the service and courteousness of the staff. I will call again for future auto glass needs."


Very Satisfied

Gail Freeman
August 25, 2009

"I was very satisfied with the service. Everything was very professional. The loaner car was clean as could be. The service was quick, courteous and spotless. Thank you for a job well done. I will recommend your company to anyone who needs your type of services - glass, vehicle inspections."


Very Satisfied

Elaine Carlson
August 25, 2009

"Business is clean, neat,and organized. Service is excellent and friendly. Can not suggest where any improvements could be made."


Very Satisfied

Bill Helin
August 25, 2009

"Very professional and prompt, as usual!"


Satisfied

Yury Altyev
August 22, 2009

"Customer Service Representative promised to give a loner car but in time of appointment didn\'t give it. Even, when it was on parking lot."


Very Satisfied

JOHN LYNCH
August 21, 2009

"FIRST DAY THE MIRROR GLASS WAS WRONG,YOU GOT IN CORRECT ONE IN A MATTER OF HOURS,I CAME IN THE NEXT DAY AND WAS OUT IN 20 MINUTES,LOVED THE SERVICE ,KEEP IT UP!!"


Very Satisfied

Joanille Kmiecik
August 20, 2009

"I am always happy to go to Affordable Auto Glass for my Inspection Stickers, so when I needed a new windshield, it was the first and only place I went. They scheduled my appointment the next day and everyone was helpful and courteous, as always."


Very Satisfied

Albert Aldrich
August 17, 2009

"I\'m very impressed with the service, Awesome employees, excellent job detailing my interior. I will definately recommend your service to others."


Very Satisfied

Thomas Kalil
August 14, 2009

"The window replacement was ready as promised. Polite,Friendly, Good Clean workmanship. Thank You"


Very Satisfied

Chris Bozyk
August 11, 2009

"Fixed the problem in ONE try not 4 like the competors."


Very Satisfied

Suzanne Spingler
August 10, 2009

"What a great experience. Thank you for the loaner car and for vacuuming my car!"


Very Satisfied

Candace Pronovost
August 07, 2009

"My experience was amazing, I would definitely refer your company to others!"


Very Satisfied

Paul Lajoie
August 07, 2009

"Excellent overall service. I was very pleased. thank you"


Very Satisfied

Joe Mama`
August 05, 2009

"Well i called and asked if they could come out and fix the ding in my glass and they said yes so when they got here i handed them my glass eyeball he placed it on the van it roll across the hood of the van and onto the ground and then down the hill into a sewer and couldn\'t retrieve it so he offered me a marble and said that should do now im left with one cats eye and blind in the other.But atleast the owner bought me a big bottle of wine for compensation. Thank you so much will call again"


Very Satisfied

Gary Mistalski
August 04, 2009

"Have used Affordable for about10 years, for all vehicles."


Very Satisfied

Kevin Smith
July 31, 2009

"Excellent experience. I have a very busy schdule and no time for poor service delays. Affordable has professional staff that does what they say and on-time. I will be back again."


Very Satisfied

Jeanne Thompson
July 30, 2009

"Thank you for your prompt, neat service. My new windshield looks great!"


Very Satisfied

Robert Smith
July 29, 2009

"I came in for an inspection. I was treated very well. Even though the vehicle failed, the technician was able to explain clearly to me the reason for the rejection. I was very satisfied with the service."


Very Satisfied

Kevin Leeman
July 28, 2009

"I wouldn\'t go anywhere else for glass replacement! Great job again!! Thanks"


Very Satisfied

Christopher Warren
July 26, 2009

"They were flexible"


Very Satisfied

Alan Jacque
July 26, 2009

"This is the second time with your company.I\'am very pleased with the work and all people ."


Very Satisfied

Chris Drost
July 20, 2009

"I think Judi is the backbone of the place, and it would fall to pieces without her. She was very knowledgable and friendly."


Very Satisfied

David Porter
July 20, 2009

"The service was excellent"


Very Satisfied

Dustin Anderson
July 18, 2009

"Overall great experiences every time i go there. CSRs and Techs are always polite."


Very Satisfied

Louise Franicich
July 18, 2009

"We are from Chicago and had an accident on the highway, everyone was polite and helpful to get us going again ASAP. Thanks"


Dissatisfied

James Fallon
July 17, 2009

"Car was brought in for a \"safety\" inspection. It was rejected beacause the M on the word Massachusetts was scratched off. Ridiculous !! A trip to RMV for new plates was necessary (That\'s always a treat). A four hour wait for \"computers to sync up\" was necessary after that. Upon revisit the next day to finalize the inspection, no one was available. In all it took a day and a half for an inspection sticker on a vehicle that passed all tests. I understand that Massachusetts is a little beauracratic but there is a real world. At the very least, when my wife was sent an email reminder for the inspection sticker a note about license plate stupidity could have been included. I\'ve had 3 or 4 windshields replaced at the W. Spfld location but I doubt if you\'ll see me again."
Our Response:
Hi James, Thank you for taking time out to fill out our comment card. I am really sorry about your experience getting your inspection sticker here. I have just a quick story to tell that may help you understand our position. A few months ago a customer came in for an inspection sticker, his plate was faded but still legible in our opinion. Not wanting to create a hassle for the customer we passed it and asked them to please look into getting new plates as we would not be able to pass it the next year coming up . Several days later this customer was pulled over for speeding and ticketed for faulty equipment(bad plates) the customer threw us under the bus and said we told him they were fine. The officer looked at the inspection sticker which we just did and contacted the registry. The very next day a registry agent showed up and the shop was written up as was the inspector. A hearing was held and we were suspended from doing inspection stickers for two weeks. This is a negative mark against our shop and my inspector had to stay home for two weeks without pay, our dealership accounts found new inspection sites to go to and we lost two weeks of revenue and customers that we spend thousands to market to. Keep in mind we have two machines as well. I agree with you that MA is ridiculous in many respects but they write the laws not Affordable Auto Glass, it is our job to make sure we do what they say. As a shop owner I have the responsibility to my employees to do everything in my power to keep them working in this down economy and that means making sure our inspection machine privileges do not get taken away. You are a great customer, a repeat customer and I thank you for sticking with us through the years for your glass needs... That is the core of our business and what we do really well. I hope you can see that and continue to use us for your glass needs. Regards, Joe Esile President Affordable Auto Glass Inc. 806 East Elm St West Springfield, MA 01089 1-800-479-8354 www.affordable-auto-glass.com


Very Satisfied

Adam Conrad
July 14, 2009

"Fast Service!"


Very Satisfied

Todd Punderson
July 13, 2009

"Great job, this is my third time with you and it was a great job as usual!"


Very Satisfied

CHERYL MUMLEY
July 09, 2009

"I WAS VERY PLEASED WITH THE SERVICE. YOUR COMPETITION WAS NOT ABLE TO ACCOMMODATE BECAUSE OF THE HOLIDAY AND YOU WERE ABLE TO SCHEDULE ME IN. THIS WAS THE SECOND TIME THAT I NEEDED TO REPLACE THE WINDSHIELD IN TWO MONTHS TIME AND WAS AMAZED THAT THE INSPECTION STICKER WAS STILL LEGIBLE AND SEALED WITH A CLEAR PLASTIC TAPE ON THE NEW GLASS. YOUR COMPETITION LEFT IT A HANGING MESS. I WILL DEFINITELY RETURN TO AFFORDABLE IF I NEED GLASS REPLACEMENT AGAIN."


Very Satisfied

David Porter
July 08, 2009

"The service was terrific. My windshield was replaced in far less time than I expected. I got fantastic service from Sarah and Judi. They even provided me with a loaner car that was much nicer than the car I drive. It was truly a five star experience. Thanks"


Very Satisfied

Richard Lapierre
July 07, 2009

"This must be around the 10th window aag has replaced for me never did i have a problem alwas perfect service thanks aag"


Very Satisfied

Doreen Christofori
July 06, 2009

"You were a pleasure to work with. The loaner car was ready for me to leave right away so I could get to work on time. My car was done at the time indicated. I would definitely recommend you to family and friends. THANK YOU! "


Very Satisfied

Michele Kras
July 05, 2009

"The staff was very helpful. they could not repair my window do to needing some body work but they did cover it with plastic so I would not have to worry about the rain since my repair would be delayed do to the weather"


Very Satisfied

Eric Jack
July 04, 2009

"Repair took longer then expected due to the supplier sending a damaged window seal, but AAG took care of me and let me keep the loaner over night. The loaner was clean and in good shape, better than any other loaner I\'ve been given. There is a minor defect in the glass that was installed, and I was told if it bothers me I can come back and they\'ll take care of it. (I can be super picky sometimes.)"


Very Satisfied

Lynne Killam
July 03, 2009

"Superb service! Quick check in and check out, and I even used a loaner car. I will definetly recommend Affordable Glass to my family and friends. CSR\'s are very friendly, professional and polite. I was shocked to see my car had been cleaned! Thanks for making an inconvience convienant!"


Very Satisfied

David Day
July 02, 2009

"Outstanding service. Have already recomended to others"


Very Satisfied

Alfred & Beckt Isaacson
July 01, 2009

"We really appreciated the \"loaner car\" service...which made the experience much easier. The service was excellent."


Very Satisfied

Kenneth Ference
June 30, 2009

"Everything went very smoothly and without any problems. The girls were very polite, friendly and professional. The car was ready when it was promised and the call was recieved from the CSR as promised when the car was ready ."


Very Satisfied

Michael Stone
June 30, 2009

"I was extremely pleased and impressed by your entire operation. Everyone I dealth with was extremely professional, courteous and effecient. The Free Loaner was extremely useful and my car was returned to me in better shape than when I left it just a few hours earlier. I would reccomend Affordable Auto Glass to anyone needing glass repair."


Very Satisfied

HARRY DURANT
June 28, 2009

"I AM A RETURN CUSTOMER AND HIGHLY RECOMMEND YOU TO MY FRIENDS "


Very Satisfied

Robert Tassinari
June 28, 2009

"Very prompt, satisfying service "


Very Satisfied

Jessica Fuentes
June 28, 2009

"The office is clean and presentable. The environment was professional. I am impressed overall. Thanks!!!!"


Very Satisfied

Michael Langlitz
June 26, 2009

"Very clean and neat facility. I would recommend them to friends."


Very Satisfied

YURIY SYCHEV
June 25, 2009

"PROFESIONAL AND FAST"


Very Satisfied

Michael Ehresman
June 24, 2009

"Great job...very professional and courteous"


Very Satisfied

Taro Yamashita
June 23, 2009

"Question #12 is superfluous in the online version of the questionnaire. Excellent service experience. The only thing I would recommend that you do differently is to have coffee in the waiting room. :)"


Very Satisfied

Ed Ingram
June 22, 2009

"Thank You! Job well done."


Very Satisfied

Janet Michelakis
June 16, 2009

"The service was excellent and they were able to take my car in the next day. When I picked up my car, it was cleaned. That was a nice suprise!"


Very Satisfied

Gary Swanson
June 11, 2009

"You guys do what is expected in a timely, courteous manner. I would have been happy with just timely. I\'d like to know how/why the employees at AAG can behave like this while so very few others seem to. Thank you. Keep up the great work. I recommend you guys whenever I can."


Very Satisfied

Fletcher Nehring
June 10, 2009

"I waited in the waiting room for about 2 hours which I had expected. But the time would have gone by faster if the television was available to watch regular TV instead of your video on a continous loop."


Very Satisfied

James Minor
June 09, 2009

"Professional as always the employees were a polite and professional and very knoledgeable and i felt much safer having the work preformed in shop rather than having it done on the road all in all i am very pleased with the work and how it was preformed and will recomend affordable auto glass to all my friends and family"


Satisfied

Karwoski David
June 04, 2009

"You did a great job. The only item was you stated that you would be able to pain the cracks in the mirror housing on the outside of the car, and you never did. It is a minor detail as I don\'t have plans to sell the car, however it would not be minor if I wanted to sell or trade it in. However the solutions to the problem far exceeded that minor detail, it was a job well done."


Very Satisfied

Karwoski David
June 04, 2009

"I went in for an annual inspection. The women were friendly, the service was great, short wait time, all in all nice visit."


Very Satisfied

Karwoski David
June 04, 2009

"I went in for an annual inspection. The women were friendly, the service was great, short wait time, all in all nice visit."


Very Satisfied

Amy Maclin
June 03, 2009

"Fabulous job! Fast, efficient, polite, pleasure to do business with. Would recommend to anyone."


Very Satisfied

George Demsick
June 02, 2009

"Extremley, professional, very personable, service.Thanks, Joe and staff. George Demsick"


Very Satisfied

Donna Gibson
June 01, 2009

"Thank you for requesting feedback about my recent experience with AAG! After reading submissions from your many other satisfied customers, it is obvious that you are consistent in your dedication to providing professional (yet personable!) customer service and workmanship in a pristine environment! It is a unique experience in todays marketplace for a consumer to enjoy what feels like preferential treatment. It is also rare to observe such high energy expertise in action! Not only did you attempt to teach me how to identify an inproperly installed windshield (thanks previous installer - not!) explain and show how it results in rust around the trim and that the leaking leads to moisture that results in mold (I\'ll never forget that smell!) you certainly demonstrated successful negotiation strategies with my insurance company and then you made sure every problem was repaired to the highest of standards! So, in unison with 99.9% of other customers - Yes! You and Your Crew at AAG are the Best! Thank you so much!!"


Very Satisfied

Phil Rumian
May 29, 2009

"Van was there for windshield and sticker, so they didn\'t have to ask. Not sure how many w/s we have had done there, stopped counting at 9 or 10."


Very Satisfied

Todd Mongeau
May 24, 2009

"Living in CT I thought it might be a problem or an extra fee. Not the case, in fact, if every company was as easy to deal with as AAG, doing business would always be a pleasure. Thanks again "


Very Satisfied

Kimberly Christie
May 22, 2009

"This was the smoothest most convenient service I\'ve recieved for my vehicle repair/maintenance in a long time. GREAT JOB AFFORDABLE AUTO GLASS!!!!"


Very Satisfied

Jeff Lawler
May 20, 2009

"Thank you for great service!"


Very Satisfied

Doug Martin
May 20, 2009

"The girl at the desk and the tech were both excellent"


Very Satisfied

Michael Midura
May 15, 2009

"Asked if the VIN ID # was put on the new windshield, as it was on the old one. CSR checked and immediately etched it on."


Very Satisfied

Steven LaValley
May 10, 2009

"Everything was great. Judi was terrific and negotiated with the insurance company to get dealer glass. The appointment was prompt, the loaner car was convenient and the installation was perfect."


Very Satisfied

Ekmalian Helen
May 05, 2009

"All windows now crystal clear...could not ask for more!!!!"


Very Satisfied

Susan Boudreau
May 05, 2009

"Having a loaner car was great. The staff was extremely pleasant. I was very pleased with how easy the process went."


Dissatisfied

Almeida Paul
May 05, 2009

"The only positive thing I have to say from my visit (to get my brand new Mazda inspected) was that I liked the amount of motorcycle magazines in the waiting room. the problem I had was the technician left my car parked outside with the doors \"OPEN\" and the headlights \"ON\" when he was done with it and delivered my keys. ONE: it\'s a 2010 vehicle! TWO: if he was so attentive to deliver great service, how he didn\'t hear the headlight chime is beyond me! THREE: as I said before, I liked the motorcycle magazine selections. and even though the keys were delivered to me, I stayed reading the magazines for a while. \"now you see it alittle different?\" "
Our Response:
Hi Paul, thanks for taking the time to fill out your comments. Your first one was that we left your door "open" . I wasn't quite sure I understood what you meant because it would be odd for anyone to leave a door open and walk away from a car unless the owner was right there getiing into it. We know you are in the waiting room that is why we hand deliver your keys to you. Just to be sure I reviewed our security cameras and saw that your doors were "shut". I think you meant to say that we did not "lock" your 2010 Mazda doors. You would be correct as we do not. We have a lot person watching the yard and security cameras. Normally one does not stay in the waiting room reading magazines long after their car is inspected, had we known that we could have locked the doors for you. The second thing was the lights, your lights on the 2010 Mazda have "auto" mode and being that it was a gray rainy day they will stay on long after you remove the keys. There is a way to adjust the time they stay on , this can be done found in your owners manual. Some of the other comments were incomplete as well. I am sure that our inspector was neat and clean in appearance and we have a policy to cover your seats ,steering wheel and floor with protective coverings before we enter it. Reviewing the cameras shows this as well. I am adressing these items because rather than remove your comments I thought it would be better to explain what is factual. Anyone who has any reservations about the care we take with a vehicle is welcome to come down and witness it first hand, I know you'll be impressed. Thank you- AAG staff


Very Satisfied

Robert Smith
May 04, 2009

"This is the 5th windshield, on several different vehicles, that we have had replaced by Affordable Glass. Each time we are very satisfied with the service that we received."


Very Satisfied

Marty McDonough
May 02, 2009

"CSR was very helpful in getting my appointment arranged after I walked in. Liberty Mutual process very simple as well. Free rental car is excellent feature. Very appreciative how all windows and mirrors were cleaned after windshield replaced. Strongly recommend."


Very Satisfied

Michael Hourihan
May 01, 2009

"It\'s always an excellent experience at Affordable Auto Glass"


Very Satisfied

Laura Teeple
April 28, 2009

"Very friendly staff and very clean waiting area and restroom."


Very Satisfied

Albert Ventulett
April 27, 2009

"Having a loaner car for the day was very helpful. AAG staff were excellent, would certainly return if needed."


Very Satisfied

Katherine Valente
April 26, 2009

"I was very pleased with the service that was provided to me. The manager (though I am not sure of his name) was very accomidating to my needs. The girls in the front, Sarh and Judy were very polite and called me to let me know of eveyrhthing that was going on with my car and when it would be ready and why it took so long. I would reccomed this company to any of my friends or family who needed a glass service. I appreciate so much the good and compete service that I got. Thank-you"


Very Satisfied

Bill Carellas
April 24, 2009

"I can\'t believe Sarah made me wait 47 seconds when I showed up unannounced on a Monday morning :>) Great service, big thanks to everyone."


Very Satisfied

Kenneth Knight
April 18, 2009

"I appreciate the quick service on repairing my windshield and the advice that I should contact my insurance company rather than pay out of my pocket, that I had planned on doing.The loaner car was an unexpected benefit.Everyone was professional and courteous. "


Very Satisfied

Czelusniak Gary
April 15, 2009

"OUTSTANDING - Tom and his team understand customer service. "


Dissatisfied

Sandra L
April 14, 2009

"The windshield replacement seems to be fine but I was not happy with two other items. First, my inspection sticker was ruined leaving half of it missing. I am concerned about that. And secondly, my rearview mirror is about 1 1/2 inches lower than where the original one was placed. Now I have to duck down to see under it clearly. I have had work done here before with no issues but this time it was dissapointing."
Our Response:
Hi Sandra, we are sorry for the condition of your inspection sticker, you may not be aware of this but they are designed to destroy themselves if they are attempted to be removed. They build in this feature so one can't be removed and placed on another vehicle. The registry gives us "replacement stickers" which are used to place the remains of your sticker on it and it allows us to reuse it. These replacement stickers are numbered and recorded at the registry. Some times the original sticker comes off in one piece and other times they don't. These replacement stickers save you the cost of $29 by not having to reinspect your car when your windshield is replaced. The mirror placement is more than likely just adjusting the stalk higher. This can be accomplished by simply moving the stem of the mirror up towards the roof, the attachment bracket comes glued on at the plant that makes the windshield and should be in the exact spot as your original. If not we can remove it and place it wherever you would like. I will call you to set up a date and time to position your mirror for you. Thank you.


Dissatisfied

Nick Dipon
April 13, 2009

"Thanks to your company I got a wrong record on CARFAX. They put around 30000 miles more than the actual mileage. Although I complained several times nobody even tried to fix the problem. As a result I have a bad history on the car and problems selling it."
Our Response:
Hi Nick, this online comment is for an inspection sticker we did for you and not a glass replacement. The reason your car had the mileage entered higher was because your cars odometer is in kilometers and not miles. We would have had no way of knowing that unless you told us before hand. When you came to us and explained what happend we immediately called the registry on your behalf. They told us that it could be rectified with them and that you would have to go there so they could verify the odometer. Our contact at the registry has not heard from you as of my writing this response. If in fact Carfax picked this up so soon they do have a dispute remedy that can be done by email as well. Of course you would have to provide some documentation showing that your car is in kilometers. Anyone looking to purchase your car would be able to convert kilometers into miles and see what the true mileage is. Please let us know if we can be of further assistance.


Very Satisfied

Glenn Woodbury
April 10, 2009

"On question 10 I just got new blades. The person that came to my work was very friendly. Everyone should be like that. "


Very Satisfied

Liz Calvanese
April 10, 2009

"Great job - keep it up!"


Very Satisfied

Natalie Wichkowsky
April 08, 2009

"I couldn\'t believe how quick they scheduled an appointment for me. It was almost too soon. They also gave me a loaner car for free. Now where can you get such great, fast, friendly service. And when I picked up my car it was clean, I was so shocked, cause I did not expect that at all. My car was really dirty after such a long cold winter. They certainly did a wonderful job, and I will recommend Affordable to family & friends. Thanks for a great job done. Natalie "


Very Satisfied

A Marty
April 07, 2009

"Sorry I can\'t remember if they asked for my e-mail but never the less I am very satisfied with the service I received. Someone broke into my car and not only did I go crazy and felt violated I new I had to do a police report but then I did not kn