Customer Feedback

To leave feedback from your own experience with Affordable Auto Glass, please select the button below that describes you best:

Customers who fill out our "online feedback" will automatically be entered into a drawing for a chance to win $500.00.

Upon filling out feedback form you will automatically be entered into a drawing for a chance to win a key to one of our loaner cars. This drawing will take place every calendar quarter. If you win a key you will be notified by e-mail, and a key will be available for pick up at our West Springfield location. Your chance to see if your key starts the car will take place at a later selected date at our West Springfield location posted on our website. Only 40 keys will be given out. Chance of winning 1 in 40!! GOOD LUCK!

All User Feedback

Very Satisfied

Lee Nettles
February 04, 2012

"I can be reached on road by email only"

Very Satisfied

Ronald Dobosz
February 03, 2012

"Staff is warm, friendly, and efficient. Would recommend affordable auto glass for sure! Sarah was especially kind!"

Very Satisfied

Donald Shean
February 03, 2012

"A visit to Affordable Auto Glass was like stepping back in time when the old fashion values were practiced with customer service. I wasn't rushed or made to feel like just a number, they called me by name and answered all my questions and seemed happy to do so. They replaced a moon roof which looked as good as new when the car rolled out of their facility. It's as tight as a drum and even in pelting rain not a speck of water came through. They practice old fashion values with their craftsmanship too! "

Very Satisfied

Marjorie Koretz
February 02, 2012

"You guys are great"

Very Satisfied

Brian Gannon
January 30, 2012

"Both times I've had my windshield serviced by you have been great. The folks you have that manage the phone and desk are very polite and professional. For future glass, or for my annual car inspection, I will come back to you. Thanks, Brian "

Satisfied

Andrea Cordis
January 29, 2012

"Our glass was replaced the previous year(by this same company) due to a rock hitting it. The seal was apparently not done right according to these same technicians. The car needed to stay the weekend this time around which was very inconvenient. Also, the day it was dropped off the CSR called at noontime and said the car was ready. Of course at 4:30 when my husband went to pick it up, it was in fact NOT ready. Very inconvenient!"

Our Response:
Hi Andrea, Thanks for filling out the online comment card, I am very sorry that you were inconvenienced. After reading your comment card, I can see that the reason for your car not being ready was not explained to you properly and I apologize for that. Last year when we replaced your windshield the seal was 100% correct , what the installer was trying to explain was related to the moldings on the left and right side of the windshield on the exterior of the car. These moldings have absolutely no bearing on the seal, they are cosmetic only. They are designed with a plastic retainer that is sometimes stronger than the molding itself. It is not unusual for one or two of the clips to break off which can be successfully adhered back in place, however if more than that are damaged we require the moldings be replaced so they remain tight and trouble free. These fasteners are hidden from sight and we have no way of knowing if the molding will require replacement until they are removed. Your windshield was done twice which greatly increased the odds for these same clips breaking and several more. When we saw that too many needed repair we chose to replace the moldings. Your car was done and ready to be driven with the exception of the moldings. We offered the use of a free loaner car to your husband, or the option to take your vehicle which was fine to use since these moldings were cosmetic, and bring it back when they arrived. It is a simple 10 minute procedure to install them. Your husband declined both of those options and said he had other cars that could be used, he was very cordial and it seemed that he was fine with the situation, therefore I thought all was well. Please accept our apologies, it’s situations like this that separates us from other glass shops, most would just glue down your moldings and hope that they never flew off. At Affordable Auto Glass we strive to make sure things are done right at whatever the expense. I am truly sorry for the inconvenience but you can be assured that you have the best possible windshield replacement in your vehicle and it is 100% correct, no corners were cut. If you would like to discuss this further , please contact me at 413-733-8354. - Joe

Very Satisfied

Victoria Woodburn
January 26, 2012

"Customer service reps were easy to talk to, answered all my questions and above all made my glass replacement easy. Hours are very "work friendly." My car was even detailed after its service. Something I didnt totally expect."

Very Satisfied

Vinnie Bradway
January 23, 2012

"Work was done way before expected. First windshield i had to replace and it was painless,great job."

Very Satisfied

Richard Nicewarner
January 14, 2012

"This is my second time using affordable auto glass. Everything was outstanding.It appears that Affordable auto glass believes in customer service"

Very Satisfied

James McDonald
January 13, 2012

"Profesional and polite. I scheduled an appointment to get a stone chip repaired upon arriving they looked at it and determined it was not repairable. They stated they orderd a w/s in advance and were going to install it that evening. I told them Amonday app would work. Great job and even got a free rental for the repair."

Very Satisfied

SUZANNE LEMIEUX
January 08, 2012

"THE MOST EFFICIENT SERVICE WITH A SMILE"

Very Satisfied

David Roy
January 06, 2012

"Everyone that I encountered when having my Jeep serviced was very professional, courteous, and friendly; was amazed/pleased at the clean-up job; appreciated the available loaner, as my car ended up being kept overnight; your team should be commended for making an annoying task easy to deal with and have fixed."

Very Satisfied

Patricia Steele-Perkins
January 06, 2012

"I was very impressed with the service, the loan car, and all. However the hood partially released on my way home, but did not fly up."

Very Satisfied

Michael Rodgers
January 05, 2012

"You also repaired my daughters car and we are just as happy with that work also. She had gone to a competitor of yours and they couldn't get the job done. We have already reccomended people to you!"

Very Satisfied

Lucy Cotto
January 04, 2012

"Very happy with their work use them all the time and refer them all the time."

Very Satisfied

Andrea Bartlett
December 31, 2011

"Service was prompt. My car was vacuumed and windows all washed. An unexpected surprise. Car was ready in record time. Thank you!!"

Very Satisfied

Paulo Dias
December 11, 2011

"Sarah was excellent and look forward to any future visits. great friendly and prompt service from everyone involved "

Very Satisfied

Wendell Haire
December 08, 2011

"I am very happy with level of service that I received. "

Very Satisfied

Shaina Rainville
November 29, 2011

"I was very pleased with the service I received. The free loaner car was very helpful and my car looked great after the windshield replacement! I would absolutely recommend Affordable Auto Glass to anyone I know who is in need of any kind of glass service. Fast, friendly, and excellent service!!! Thanks also for the complimentary windshield cleaner, it works great!!!"

Very Satisfied

Carol Donaldson
November 28, 2011

"Awesome!! I had called other places before you and never got a call back. Affordable answered and got me in the very next morning. It was a wonderful experience. I will definitely reccommend "Affordable Auto Glass.""

Very Satisfied

Kathleen Orcutt
November 01, 2011

"Extraordinary Service! All of windows came back spotless, not only my new windshield.Having new wipers installed while it was there was a huge help. Thank you!I recommend you to everyone I know."

Very Satisfied

Ed Bara
October 27, 2011

"Top Notch Professional installation. Loaner Car was a great Perk. The Entire staff is very knowledgable and curtious. I wouldn't take my car to any other glass shop but Affordable Auto Glass. Thanks Again for the quick responce and installation. "

Very Satisfied

Susan Martini
October 11, 2011

"The staff is always pleasant and pay attention to the customer's needs."

Very Satisfied

Norman Jacques
October 10, 2011

"Came in at 7:30 am on Monday to make appointment for later in the week and they were able to take me right away."

Satisfied

Rebecca Tuttle
October 01, 2011

"The sticker that goes over the inspection sticker that says relacement windshield was peeling off the first day i had frost on the windshield. you may want to check the adhesive, and it may be a little vain of me, but i do not like telling everybody i drive by that i have a replacement windshield. maybe you could make the print smaller and hide it behind the sticker"

Very Satisfied

Muriel Gilfoil
October 01, 2011

" "

Very Satisfied

Justin Lak
September 29, 2011

"Loved the convenience of the rental car and the professional fit and finish of the new windshield installation. Even fixed some rust for what I felt was a reasonable charge. The whole job done to my complete satisfaction. "

Very Satisfied

Mary Goff
September 27, 2011

"They were very pleasant and friendly. The service girl was very nice, explained everything i needed to know and i was very pleased. "

Very Satisfied

Michael Pouliot
September 26, 2011

"Very professional. Pleased with turn around time."

Very Satisfied

Karen Karrasch
September 21, 2011

"I was very pleased with the work that was done on my van. The only thing that I was dissatisfied with was that there is a sticky black goo on the inside of my windshield that I can't really get off because when I wipe it off it smudges. How can I get this off?? It's not awful but it is on the driver's side of the van so it's bugging me. Thank-you again for getting my van fixed so quickly and being so nice. :)"

Very Satisfied

Frank Trabucco
September 14, 2011

"Very pleasant office staff and quality of installation and workmanship were 'TOP NOTCH'. However, I am very 'surprised' we weren't offered an original manufacturer replacement windshield since our car was only a 4 month old 2011 model...."

Very Satisfied

Mark Mueller
September 12, 2011

"As always,service was performed extremely well by your courteous staff,car was ready when promised, cleaned and neater than when dropped off. I would not hesitate to recommend Affordable Auto Glass to any friend."

Very Satisfied

Don Shukan
September 10, 2011

"Excellent, professional work and care for my car. I was pleasantly surprised to find a spanking-clean vehicle, and appreciate the free loaner for the few hours that day. You proudly run a fine operation in West Springfield. Thank you"

Very Satisfied

Ron Ogulewicz
September 07, 2011

"For several years now, I will only choose Affordable Auto Glass, reliable and very consistent service level every time."

Very Satisfied

Bonnie Parsons
August 31, 2011

"Sarah gave me outstanding service. She is a model employee."

Satisfied

Jacqueline Hutton
August 24, 2011

"I have used Affordable before and have been very satisfied, this time around I was not happy with a "non-brand" windshield that was placed on my car. Although the workmanship was outstanding I clearly stated prior to the repair that I wanted a factory windshield. I immediatly brought this to the attention of John and he quickly got the owner to discuss this. I am satified that AAG is attempting to fix this problem, but I am not happy to take another day of work off to have this done. Its extremly inconvinent and I wish is was done right from the onset, as I had clearly requested to Sarah upon making my appointment. Jackie Hutton"

Our Response:
Dear Ms. Hutton, We are sincerely sorry to hear that you were dissatisfied with your windshield replacement. Unfortunately when keeping with the requirements of most insurance companies, we are often not able to provide a factory windshield. Because of the very often stringent regulations of many insurance companies, we must use an aftermarket windshield when we work on most vehicles. However, rest assured that we only use top-quality aftermarket windshields. (These are often made by the same people that made your original factory windshield!) Please know, however, that we understand how important a vehicle can be to someone. Normally in a case like this, we would have offered the option to get you a dealership windshield if you wanted to pay the difference not covered by your insurance as most companies only pay for dealer windshields on vehicles of the current model year, and those with under 24,000 miles. We neglected to give you that option, and thus caused you inconvenience. We also understand in this day, and age how impactful taking a day off of work can be, and so we sincerely apologize. That being said, we would love to have you come back and have us install a factory windshield for you. As a special onetime courtesy, we’re willing to make that happen for you, even if it’s at our expense…it really is that important to us that you absolutely love the work we do on your vehicle. As always, your business is greatly appreciated!

Very Satisfied

Carla Lemnah-Warner
August 19, 2011

"I was surprised and pleased when I picked up a clean car that sparkled. You have taken care of other cars and well worth the short drive from Westfield. Carla"

Very Satisfied

Donald Pease
August 16, 2011

"We found everyone at Affordable Glass very helpful and very polite. The service was very prompt. The vehicle was left in excellent condition, every thing was cleaned. Would highly recommend Affordable Glass to anyone who needs a window or windshield replaced."

Dissatisfied

Kevin Kavanaugh
August 08, 2011

"The replacement windshield that was installed on my car is chipped around the edges. There were small, sharp pieces of glass along the side of the windshield. Both the left and right front pillars have nicks in them that were not there when I dropped it off. Thay are not noted on the intial walkaround(because they were not there) and It being a new car I knew there was no such damage. I am VERY unhappy with the quality of workmanship and the quality of the parts used on my car. "

Dissatisfied

Tom Patnaude
July 29, 2011

"I have been going to AAG for several years now and have been very happy and satisfied with the whole overall experience. I have highly recomended AAG to many people. On July 27 my wife brought our 2002 Honda Odyssey in for an inspection sticker. It failed for a brake light out and the tech said the E-brake would not hold. On July 29 I took the Odyssey for the day (cancelled many appointments) and spent most of my only day off to fix these problems. I went to AAG at 4:20 pm and told the girl behind the counter that I was there for a retest. She told me that they WOULD NOT test my car because they had been busy testing cars all day and decided not to test any more after 3:30 pm. I could not believe what I was hearing. I could understand if there was a computer problem or some other legitimate excuse But all I got was that they just didn't feel like doing it. I was quite surprised and I really don't know about my future dealings with AAG."

Our Response:
Dear Mr. Patnaude, We are sorry to hear that your experience here at Affordable Auto Glass was not up to your expectations. Unfortunately the end of the month seems to always be our busiest time for state inspections. Typically the last business day of the month is our busiest, and we, like many inspection stations, have a line for the better part of the day. We typically provide state inspections from 8:00am to 4:30pm, and while we would normally be able to take your vehicle in for an inspection even if you were a few minutes later than 4:30, on the last day of the month this is often not possible and we are forced to be a bit stricter with our times of operation. This is because a long line at the very end of the day means that it is very often difficult to ensure that we can fit everyone in. We try our best to be as fair as possible, and to that end, it is important that we make certain that customers who were already here waiting, are able to be helped. We apologize profusely for whatever inconvenience this may have caused you, and would love to have you come back to see us again for your re-inspection. As always, your business is greatly appreciated.

Very Satisfied

Kirsten Stibolt
July 23, 2011

"I am amazed at the great service here! I went in to have my windshield replaced. When I saw that they also do inspections, I requested this also. Not only did they replace the windshield & do the inspection, BUT - My car was cleaned INSIDE and OUT and I was given a large sized can of their glass cleaner for FREE! The staff were wonderful to me, asking if there was anything else they could help with - Notification that my car was ready was nice - I expected to have to call in. Not only did this all make my day - it helped make the crappy year so much better! I will return, if only for my inspection stickers, but for anything else my car needs that they can do! I have told my friends about all of this, and I am sure that some of them will be new customers! Thank You Ever So Much!!"

Very Satisfied

Jeffrey Affeldt
July 19, 2011

"Service was very good. Will refer to others!!"

Very Satisfied

Christina Paciorek
July 18, 2011

"I went for inspection; a light needed replacement, and the tech was able to do that for me. I was seen immediately upon driving in. A pleasant experience for a typically mundane chore."

Dissatisfied

William Mccarthy
July 15, 2011

"Staff personell are always friendly when there are no problems to resolve. I brought my car in for passenger window repair. Upon Diagnostics,it was determined that the window Regulator was bad and would have to be ordered. I asked the CSR to cost out the repair. He (John) quoted me a price (verbally) and told me that the Diagnostic charge would be applied to the repair if I had the service work done there. I scheduled the service a few days later when the part would be in. When the work was finished I received a printed receipt showing the verbal price quoted. No where was the Diagnostic fee removed. When I question (John) he indicated he alloted for the Diagnostic fee. Again, no preprinted quote, no postings of any kind displayed reguarding service fees. I was Irate with the responces I was getting. Along comes (Sarah), apparently a CSR Supervisor. I went through the entire events again with her only to have her tell me She could do nothing because she was not in attendance for the Inital dialog. By this time I was so upset with these young people with their lack of Finanial Disclosure, I asked to speak to the owner who was in his office being busy. so she saids by way of a computer driven IM (instant Message). Sarah could not tell me when 'Joe' might be available, I would have to wait. A half hour had gone by and still no "Joe". I asked Sarah to knock on his office door and have him come out to talk to me. She told she could not do that and IM was the means of communication. What a convenient way to pick & choose whom will be communicated to. Being a cash customer at this business is to be put in a state of 'no cash, no problem,no car. All you happy campers, stay happy untill some day you find yourself dealing with incompetent underlings with no knowledge of Financial Disclosure in writing prior to job completion. By the way, Still no "Joe" "

Our Response:
Mr. McCarthy, we are sincerely sorry to hear that your experience here was not up to your expectations. Customer satisfaction is something that we take very seriously here, and we regret any miscommunications regarding your charge. Crediting the labor charge from your diagnosis was something that we did to help reduce your out of pocket expenses; along with researching the lowest cost parts available for you vehicle. When we quoted you the price, in an effort to provide a straightforward quote, we quoted your total cost, as it would be when you came in for your appointment, the credit to your bill having already been included. As you stated, the printed invoice you received did match the verbal quote that we initially provided to you. And while it is thoroughly upsetting to us to see you unhappy, we are confident that we offered you the best possible price that we could…after all we strive every day to live up to the “Affordable” in our name. We greatly appreciate your taking your valuable time to address your concerns with us; we are always looking for ways to provide the best experience possible. As always, we appreciate your business.

Very Satisfied

Denise Blais
July 15, 2011

"Fantastic service!!!"

Very Satisfied

Alta Dostal
July 02, 2011

"The car was left very neat and clean and the job was done in a reasonable amount of time. We were notified promptly when we were able to pick up the car"

Very Satisfied

Julie Grimaldi
June 28, 2011

"Excellent service would recommend to others. Staff is friendly and courteous."

Very Satisfied

Jim Almeida
June 22, 2011

"They gave me a loaner car for no charge and new wiperblades for no charge!""

Very Satisfied

Steve Copella
June 21, 2011

"Very quick scheduling. Called Monday afternoon and was able to have windshield replaced the following morning. They even clean the inside of my care...top notch!"

Very Satisfied

John Morse
June 16, 2011

"Car was cleaner when I got it back then when I brought it in "

Very Satisfied

Tim Heffernan
June 08, 2011

"Another great job Joe"

Very Satisfied

Earl Davis
May 26, 2011

"Beautiful! What a pleasure.....They charged me what they quoted.no surprises, and cleaned inside. Done ahead of schedule. Thank you, Earl Davis"

Very Satisfied

Thomas J Wyrostek
May 26, 2011

"They gave me a loaner car for no charge and new wiperblades for no charge!"

Very Satisfied

Hilary Clark
May 24, 2011

"Had my windshield replaced while I was at work. The service rep came and did the work, then left the paperwork on my seat and locked the car up for me. Greatly appreciated the fact that the only thing I needed to do was unlock the car for him. So convenient. Thank you."

Very Satisfied

Jessica Burns
May 17, 2011

"Always great service!"

Very Satisfied

William Carbone
May 17, 2011

"The trim around the windshield looks better now than it ever did before and the interior was vacuumed. Thank you for job well done."

Very Satisfied

John Christman
May 15, 2011

"Very very happy with the work your staff took care of every thing could have not asked for better service thank you for making this a simple ordale. j christman"

Very Satisfied

Carol Parsons
May 10, 2011

"Very pleasant to work with"

Very Satisfied

Dawn Salmond
May 07, 2011

"John was a very efficient and friendly worker. He did a great job on my windshield. I was very happy with the service he provided to me."

Very Satisfied

Fallon Abel
May 06, 2011

"I couldn't be more pleased. Despite living an hour away, I went here because of the good reviews I had read online, and I have to agree with the positive feedback others have left. My windshield was replaced quickly, my car was cleaned immaculately (even dusted my dashboard!), and the customer service was outstanding. Very affordable and convenient! I couldn't recommend them more highly!"

Very Satisfied

Tracie Kester
May 06, 2011

"Great customer service. Will recommend to friends."

Very Satisfied

Mark Serra
May 06, 2011

"Excellent service. Great to have the rental. Nice people to do business with!"

Very Satisfied

Christine Lalli
May 05, 2011

"I was impressed with the level of professionalism and, of course the excellent service!"

Very Satisfied

Scott Bailey
May 05, 2011

"Excellent service and price,John went above and beyond what I expected I will be sure to recommend your company in the future."

Very Satisfied

Jane Knodler
May 04, 2011

"Completely satisfied with the work done on my car. "

Very Satisfied

Chris Duquette
May 03, 2011

"The CSR called me to let me know there was scratches on my truck before the job was started. The inside of my truck was really dirty and it was spotless when I got it back. Very nice job!! I would definitely go back for another service. It's the only place I go for my inspection sticker. Thanks AAG"

Very Satisfied

Debbie Parr
April 29, 2011

"Outstanding performance with the knowledge of product and in addition does well with potential problems,excellent customer service provided by technician!!! Would gladly recommend to others... :)"

Very Satisfied

Tim Slowick
April 21, 2011

"Excellent services. "

Very Satisfied

Richard Golas
April 19, 2011

"Excellant srevice and great communiciation during the entire process"

Very Satisfied

Daniel Paquette
April 15, 2011

"I've used AAG a couple of times now and have always been please with the results! Thank you!"

Very Satisfied

Stefanie Ansanitis
April 06, 2011

"I was extremely pleased with the service I received at AAG. The service was fast, super convienent due to the free loaner car and my car was completely cleaned. A SUPER job. Thank you!"

Very Satisfied

Mary Brady
April 04, 2011

"I used your service twice in one week. First I scheduled a glass repair. I was taken as soon as I arrived and the repair was done precisely on time. I was very satisfied. I returned 3 days later for a windshield replacement on a second car. This time I requested a loaner. Again, everyone was very friendly and professional and the job done was excellent. I would absolutely recommend your sevice to my friends."

Very Satisfied

Robin Grisel
April 03, 2011

"Excellent job....thank you!"

Very Satisfied

Rick Meader
March 30, 2011

"The tech was very thorough, I would definitely suggest your company to friends and family."

Very Satisfied

Bob Pullen
March 24, 2011

"The service I recieved was far superior to that of any glass company I have used previosly. I want to thank all involved with my repair and thank them for having a very clean vehicle interior when I returned."

Dissatisfied

Kerri Littlejohn
March 21, 2011

"I walked into the lobby of Affordable Auto Glass to have the retest performed on my van for the state inspection. I had failed previously due to my battery dying and the onboard comp being wiped. The tech at the time told me I had to go 200 miles without the battery dying again to do the retest. I barely drive my van. Today was the last day I was able to get the free retest (as I work too late the rest of the week) and I rushed to pick up my son and get there before 4:30 when I knew the tests stopped. Again, I arrived at 4:27 and the (and I use this term EXTREMELY loosely) "gentleman" at the desk informs me that it is after 4:30 and he cannot take in my van. I showed him the correct time of 4:27 on my cell phone but due to the fact that someone at your business set the clock ahead 5 minutes, he again refused to take in my van. I have never seen such a blatant display of horrible customer service IN MY LIFE and I am so ashamed of the world that would allow my 4 year old son to witness it as well. I will never take my vehicle there again if I have to pay for the retest and I will be sure all my friends at Balise Mazda never recommend a customer to do business with you again either. You may want to fix your clock and make sure your male CSR actually knows the meaning of "customer service.""

Very Satisfied

Barbara F. Morse
March 12, 2011

"Good job."

Very Satisfied

David Pascucci
March 10, 2011

"Very pleased with your service. Nice work."

Very Satisfied

Saucy Sarah
March 09, 2011

"Very nice"

Very Satisfied

Raymond Janke
March 08, 2011

"Great service, well worth the trip from Belchertown!"

Very Satisfied

Patricia Devine
March 03, 2011

"I have used your service before and have found it so professional. I think Sarah in Customer Service is the best!"

Very Satisfied

Dave Pawlikowski
February 15, 2011

"Excellent job all around. Fast, clean and professional. "

Very Satisfied

LAURIE WILLIAMS
February 14, 2011

"Service technican was very nice. they offered me a rental car which I did not need. I would recommend them in the further. Thank you."

Very Satisfied

William Salinardi
February 11, 2011

"John was excellent!Quality work"

Dissatisfied

Gayle Buynicki
February 11, 2011

"Was very upset to find i had failed for 3 little light bulbs when i came back 15 minutes later, when i dropped it off i was told it would be about 20 minutes before i could be taken care of ,so i went to mc donalds and got something to drink,came back car was done was told failed for lights which when in pass it was taken care of and i paid for bulbs,so now i have to take and have it fixed waste both of our time and bring it back for free reinspection :( sorry but this realy upset me ."

Very Satisfied

Bill Forbes
February 10, 2011

"Refreshing company to deal with! Beyond my expectations!"

Very Satisfied

Ron Haskell
February 09, 2011

"I own a construction company and it is nice to see a consistant standard of quality, we have had our work and personal vehicles there many times and it is always superior service every time. "

Very Satisfied

Scott Stephenson
February 09, 2011

"Excellent service. thank you for re adhering the sticker and actually cleaning the car. The windows were spotlessly cleaned. "

Very Satisfied

Jane Eitel
February 08, 2011

"This was such a pleasant experience for me. Usually I\'m on the other side of the situation because I work at T.P. Daley Insurance. It was good to experience the other side as well. When I went out to my car last night I was so happy! I felt like I was getting into a whole new car...it had been washed, vaccumed out, I had a new windshield with new wipers and there was even a air freshener with my favorite scent. Thank you, for making lemonade out of the lemons that I had received. Jane"

Very Satisfied

Normand Dufresne
February 08, 2011

"Outstanding service, would definitely recommend to others."

Satisfied

William Hess
February 04, 2011

"The job looks like it was done very well. I was an automotive technician for 7 years and am certified, so I can recognize good work when I see it. I do have a creaking in the windshield over small bumps now that I don\'t recall being present before, but it seems to subside when the weather warms up; and perhaps was not apparent with the original windshield since the weather wasn\'t quite as cold then. Overall, keep up the good work"

Very Satisfied

Meliss Simons
February 03, 2011

"Very impressed! My ski-weary, dirty car was like brand-new!"

Satisfied

Tyler Carter
February 02, 2011

"The service was good. "

Very Satisfied

Carolyn & Ron Ouimette
February 01, 2011

"John and his female assistant were just wonderful to work with. You have a very professional staff with you. Keep up the Great Work!!!"

Very Satisfied

Adam Drollett
January 26, 2011

"Everyone was very helpful and the experience was well above average."

Very Satisfied

Gerald Lapins
January 26, 2011

"Outstanding service...first time I needed glass work done...couldn\'t have asked for more"

Very Satisfied

Denise Gates
January 21, 2011

"Great service, everyone was very nice."

Very Satisfied

Michael King
January 20, 2011

"Very informative, fast, and courteous. I would absolutely use you again."

Very Satisfied

Debra Newell
January 19, 2011

"A very pleasant experience. i came out of work in the morning with a cracked windshield, called your office and was able to get the van in right away so i could sleep, wake up and go to work again. thank you for making everything so convienient."

Very Satisfied

Albert Borzomato
January 19, 2011

"Very professional and courteous"

Very Satisfied

Steven LaValley
January 19, 2011

"Everything was great. The people were extremely customer service oriented and the replacement was flawless."

Very Satisfied

MJ Fuller
January 17, 2011

"Genuinly friendly place to do business. Made the process very simple for me. I would go there again confidently."

Very Satisfied

Mark Stinson
January 11, 2011

"Outstanding customer service, couldn\'t be happier. "

Very Satisfied

Kenneth Fedora
January 06, 2011

"My experience at Affordable Auto Glass was awesome in every way, from the Customer Service Rep, the technician, the expert workmanship and super clean vehicle, to the promptness of the service. I was in at 8, requested to pick up my vehicle by 11 and received a call at 9:30 that the vehicle was ready!!! The windshield was replaced and re-etched with precision!!! Affordable Auto Glass is great!!"

Very Satisfied

Denise Blais
January 04, 2011

"What a great way to do business, painless and quick. Great experience! "

Very Satisfied

Joseph Serra
January 03, 2011

" Have used affordable for glass in my truck, my corvette, and rav4,also for my state inspection. always verry happy with them."

Very Satisfied

Robert Donaldson
December 31, 2010

"Polite, friendly, and efficient service - what more could I ask?"

Very Satisfied

Molly Cahill
December 28, 2010

"Great service...prompt and well done! Will recommend to others!"

Very Satisfied

Jennifer Lundgren Garcia
December 21, 2010

"Excellent service. Thank you. The loaner car helped a lot"

Very Satisfied

Michael Polansky
December 16, 2010

"I really appreciate how professional all of you are. It is very refreshing to have dealings with such pleasant employees. Thanks Sarah for all your help."

Dissatisfied

Sarah Alevras
December 13, 2010

"I have been doing business for years with this company and I have referred several people to you. I am completely dissatisfied with the customer service and overall workmanship I received with my last windshield replacement. I would appreciate my name being removed from your website as having a favorable experience in the past. Please also know that when asked about where to bring someone\'s vehicle for repair - I will never refer anyone to you again."

Our Response:
Hi Sarah, My staff informed me that you felt your windshield was leaking, I was told that you thought the leak caused your radio to stop working. I take these warranty claims very seriously, and we have had very few leaks in our 17 years in business, so I made sure to follow your vehicle closely through the diagnosis process because I want to know if something is leaking and what caused it. When your truck arrived I water tested it and found it leaking on the passenger floor from the heater box, down where the radio wiring is, not from the windshield. Sometimes this can be an inaccurate test as it could still be leaking from another point and I wanted to be 100% sure that it was not leaking and in order to do that I needed to go an extra step and remove and reinstall your windshield to completely rule out the windshield leaking. When a windshield is removed you can clearly see if it has been leaking by inspecting the adhesion of the glue to the glass and the glue to the body. You had perfect adhesion in both of those areas, your windshield was not leaking, I witnessed this myself. In fact I believe photos were taken to show you this. Your truck is leaking but it is not from the windshield. Normally when a customer claims a windshield is leaking and we remove the glass and find that it is not, we charge them for labor and materials but I did not charge you because I have been doing work for your family for years and I am an aquaintance of George Alevras( your father?) and he has always been good to me and has brought me many jobs. While it is not my responsibility to go any further in pinpointing the leak, I can tell you I witnessed it coming in from the heater box and I suspect the sunroof is leaking, this would cause water to drip down by the rearview mirror looking like it's the windshield. Your headliner cloth is also coming unglued and hanging down.....another sign of a sunroof leaking. I would like to get to the bottom of what you feel happened that would cause you to give us such a harsh comment card. I have a feeling that maybe things were not explained correctly to you and you did not understand the steps we took and how we came to the conclusion that your radio problem is from a leak coming from somewhere else. I would appreciate a call from you to discuss this, your business is important to me .

Very Satisfied

Dan Barkyoumb
December 12, 2010

"Easy to deal with. "

Very Satisfied

Bob Plummer
December 10, 2010

"Absolutely beautiful service"

Very Satisfied

Jacqueline Hutton
December 09, 2010

"Perfect prompt job, and sarah is so sweet and love the cleanliness of shop. Very happy."

Very Satisfied

Deborah Meyers
December 08, 2010

"A very pleasant experience! Staff was extremely polite and professional. Appreciated the loaner car."

Very Satisfied

James Richard
December 03, 2010

"I have used affordab;e auto glass in the past for any vechicle i have had for replacements and would not go anywhere else."

Very Satisfied

John Gralia
November 30, 2010

"The rep did a great job. He was very friendly, very professional and had great customer service skills. We would recommend this company to all our friends."

Very Satisfied

Ken M
November 26, 2010

"Car Inspection service was prompt. CSR and Tech were polite. I like the email alert system for inspections, since I maintain 5 cars in my family\'s fleet."

Very Satisfied

LILLIAM MARTINEZ
November 19, 2010

"JOE AND HIS STAFF ARE GREAT!!"

Very Satisfied

Kevin Rowley
November 19, 2010

"Very pleased with the service. The loaner car option is great!"

Very Satisfied

Felicia Moseley
November 18, 2010

"Excellant Service took my car without an appointment right away and had my car back the same day. "

Very Satisfied

James Sullivan
November 17, 2010

"Great staff and great service."

Very Satisfied

Maureen Peczka
November 15, 2010

"Highly recommend , Quality Service, and excellent customer service."

Very Satisfied

Richard Mitnick
November 10, 2010

"Was delighted with the entire experience. From John at the counter answering any question to providing a clean auto to use while they had my vehicle-everything was perfect. It is not what you expect these days when needing assistance. The extra surprise of the glass cleaner gift was an added thank you that leaves an impression that you really appreciate our business. Our Honda has a small chip in the windshield that has not been a problem. After this experience I will be bringing it in to you shortly. Thank you for removing what could be one additonal stressful annoyance, into an easy to handle experience. I WILL BE TELLING MY STORY TO FRIENDS AND ACQUAINTANCES."

Very Satisfied

Debbie Puro
November 09, 2010

"I came in for inspection. It went well, as usual. Thank you."

Very Satisfied

Robert Perry
November 07, 2010

"Joe and his staff are very courteous and professional. They always greet you with a smile and the work is completed in a very timely manner and always done to perfection. I highly recommend them. "

Very Satisfied

Kelley Murphy
October 28, 2010

"Excellent staff, service and work! Highly recommend"

Very Satisfied

Mary Delong
October 27, 2010

"Excellent service and installation on my Porsche windshield"

Very Satisfied

Joseph Rusenko
October 25, 2010

"I didn\'t realize how good a job you did until I realized that the mirror, inspection sticker, FastLane pass, and parking permits were all put back perfectly in their places. It was so flawless, I didn\'t notice it. Well done!!"

Very Satisfied

Joseph Rusenko
October 25, 2010

"I just filled this out and realized I put my auto policy number down instead of the # listed on the card you gave me. Not sure if it mattered. Thanks again for a great job!!"

Very Satisfied

Shawn Kelley
October 20, 2010

"I have been sending customers of mine to Affordable for years. I knew they were being taken care off. That is why I continue my personal service with. Great work! I was very pleased to see you vacuumed my car after the repair. I wish the 2 big boy dealerships down the street from you would understand this simple task in pleasing a customer. But for them it\'s all about the dollars. "

Very Satisfied

Suraji Omar
October 20, 2010

"Job Well done Keep it Up"

Very Satisfied

Justin Lynch
October 13, 2010

"Excellent work!"

Very Satisfied

Jeffrey Stenberg
October 13, 2010

"This is the second time I have used AAG - both times on the same vehicle. Service was fast and first rate."

Very Satisfied

Shelly Dansereau
October 11, 2010

"Not at this time"

Very Satisfied

Kimberly Guiel
October 11, 2010

"I went in for inspection sticker and was treated very well. I was given a can of your glass cleaner. Unfortunatly my car did not pass the first time. The technician took the time not only to tell me what was wrong but to show me too!!! When I went in the second time after getting the car fixed, they remembered me and that was a nice feeling from a customer aspect. They were ALL polite, professional and knowlegable."

Very Satisfied

Maureen Ryan
October 08, 2010

"Very pleased with staff and service. Accomodating and customer oriented. Really appreciated the loaner car, but especially nice to have a company that offers such great customer service!"

Very Satisfied

Richard Charpentier
October 08, 2010

"Great professional appearance and quality work."

Very Satisfied

Dan Thibault
October 06, 2010

"I was very happy that the glass was cleaned up, it was everywhere, the bed of the truck behind the seat,etc. and they vacuumed the hole truck also.thanks"

Very Satisfied

Carl Dickmann
October 04, 2010

"We have used you in the past and are quite satisfied"

Dissatisfied

Karmen Morales
October 01, 2010

"Had to answer no to #4 & #8 since I had to return immediately when I noticed that the driver side mirror was not replaced when it was part of the work oder (which I reminded them upon arrival/drop off) & when I was called to pick up my vehicle. At no point & time did anyone offer any apology for overlooking this mishap coupled with the fact that I was on my lunch hour & had to wait for the repair. I did overlook my first time experience last year when my inspection sticker was missing & had to return to get my rearview mirror readjusted.I figured everyone is entitled to a bad day but my bad experience happened twice so I will no longer seek services there or will recommend as I had done in the past. Had to vent this time around...."

Very Satisfied

Shaleen Crowley
September 30, 2010

"I love that you cleaned my car. It was a nice surprise."

Very Satisfied

David Porter
September 28, 2010

"Everything, including the loaner car was wonderful."

Very Satisfied

Beverly Borowiec
September 27, 2010

"I was so impressed with how professional and knowledgeable everyone was. The facility is clean and easy to get to. The service was five star!! I would highy recommend you to others."

Very Satisfied

Larry Outhuse
September 26, 2010

" "

Very Satisfied

Carey Morgan
September 24, 2010

"Very quick, pleasant and efficient."

Very Satisfied

Patricia Montana
September 21, 2010

"On the day of my car being serviced I dealt with Sarah and John. Both of them were very pleansant/helpful and everything went very smooth"

Satisfied

Kevin Sexton
September 18, 2010

"I brought my car in to insure the correct windshield was ordered several days before work was scheduled.The wrong windshield was delivered. No one called to inform me of a delay. My car would not start when moved into shop. Again no call to inform me of problem. Technician did help to jump start at delivery. Delivery delay was 4 hours. Windshield and dash were clean when car was picked up. "

Very Satisfied

Jackie Bouchereau
September 18, 2010

"The representative helping me was wonderful. I had an extended warranty and they helped me organize payment and made sure my out of pocket cost was as little as possible because of it. I also was shown my old window regulator which was the source of the glass break. I believe the CSR/mechanic was named Joe or David but he was wonderful. He showed me my old part and how it was defective. He showed me how it worked and offered any other assistance I could need."

Satisfied

Richard Carver
September 15, 2010

"It took 2-1/2 days to replace windshield on 3 month old car. You first tried an aftermarket window and seal kit then purchased OEM parts. On a new car you should have started with OEM parts."

Very Satisfied

Mary Brunton
September 11, 2010

"Great service I have told many people about your buisness. I was very impressed. "

Very Satisfied

Jennifer Cheney
September 07, 2010

"Great service - cleaned all my windows, vacuumed and wiped down dashboard. Highly recommended!"

Very Satisfied

Frank Montagna
September 06, 2010

"I Would Highly recommend your Service."

Very Satisfied

Mike Accordino
September 03, 2010

"Great service! The glass cleaner works great! Thanks!"

Very Satisfied

David D'Annolfo
September 03, 2010

"Dashboard was very clean when returned back to me."

Very Satisfied

Tina Meyer
September 01, 2010

"My experience with Affordable Glass was one of the most satisfying service experience I\'ve had in quite some time. The facility was neat and clean, the staff was knowledgeable, freindly and very professional. I\'d like to emphasize that I am very sincere. The car was done when they said it would be and the receptionist was very good about working with my schedule conflicts. I\'d recommend Affordable Glass to anyone. Thank you for providing courteous and professional service --a rare thing these days."

Very Satisfied

Nicholas Lapointe
August 25, 2010

"Great service, very organized. I felt very comfortable leaving my vehicle in your hands. Shop was very clean and professional. Thanks"

Very Satisfied

Raymond Janke
August 17, 2010

"Great quick service, and you put the WOW in all that you did! "

Very Satisfied

MICHAEL ZALEWSKI
August 16, 2010

"I WAS VERY SATISFIED WITH THE SERVICE AND THE PROFESSIONALISM THEY EVEN GOT ME IN THE SHOP ON SHORT NOTICE BECAUSE BAD WEATHER CANCELED THE ON ROAD REPLACEMENT. I WAS VERY IMPRESSED THANK YOU"

Very Satisfied

Kurt LeDuc
August 13, 2010

"As a business owner I consider myself a fairly \"tough\" person to impress. My needs were not only for a front windshield but also included the replacement of a sunroof! Between the service my insurance agent gave and then the outstanding (dare I say perfect) service I received from Affordable Auto Glass, I felt obligated to fill in this customer survey. I can only hope the customer\'s we serve here at our family business receive that sort of professionalism and efficiency. Yes, I would highly recommend Affordable Auto Glass to anyone. Thank You Again for making that whole (hole) condition a non-issue. "

Very Satisfied

Fran Johnson
August 13, 2010

"Up-front on pricing and very courteous. Would refer Affordable Auto Glass to anyone needing the services they provide."

Very Satisfied

Geoffrey Little
August 09, 2010

"I had high expectations, and they were fully met. The loaner car is a particularly appreciated benefit."

Very Satisfied

Christiano Kielbioni
August 05, 2010

"Along with the superior service, I believe it\'s the owner who is one hunk of a cutie!"

Very Satisfied

Berton Krasner
August 03, 2010

"Courteous, efficient and professional and timely"

Satisfied

Tatiana Mankin
August 03, 2010

"I had gone in to do an isurance ispection and a state inspection at the same time. I paid for my state inspection and let them know I also needed insurance inspection. They did the state but did not do the insurance inspection. Not happy, have to go back do not have a lot of time as is in the AM and work until 5:00PM daily, they are closed at that time. Now I have to take time out again to do the ispection before the 8/6/2010 or else I will lose insurance policy."

Very Satisfied

Muhammad Noman
August 02, 2010

"Ilike the job"

Very Satisfied

Donald Wood
July 28, 2010

"Service was excellent and quick, got vehicle back before promised time"

Very Satisfied

Cheryl Hachey
July 28, 2010

"Great service, great job and the wipers & new sticker option was unexpected and very convenient. Thank you."

Satisfied

John Gushue
July 26, 2010

"Very happy with aut-glass replacement,have older truck and they treated like it was new,would highly recommend to my friends thank you"

Very Satisfied

Michael Egan
July 17, 2010

"I own a Travel Company in town and my wife is a Hairdresser and we both talk with many people in town. I will tell everyone about how happy we were with Affordable Auto Glass! "

Very Satisfied

Tammy Pagan
July 16, 2010

"Cleaning inside of the car was a nice touch! Thanks!"

Very Satisfied

Ed Bara
July 16, 2010

"Outstanding Installation. You would not believe the windshield was ever replaced."

Very Satisfied

Laurie Protono
July 15, 2010

"My car was cleaner than when I brought it in and the windshield looks great! I borrowed their nice loaner car and that is an excellent convenience. Thanks to everyone at Affordable Auto Glass."

Very Satisfied

Laura Bird Smith
July 10, 2010

"I was overly satisfied with the professionalism, appearance and courtesy of all of the staff. They more than exceeded my expectations by cleaning all of my windows inside and out and dusting my dash. I was very impressed!"

Very Satisfied

Jeffrey Weisser
July 09, 2010

"This shop can be the role model for how the customers are treated and how employees treat each other!"

Very Satisfied

Lisa Kibe
July 09, 2010

"Very professional, and clean service. Thank you!! Would definitly recommend to others!!!"

Very Satisfied

Lisa Kibe
July 09, 2010

"Very professional and clean service. Would definitly recommend to others. Thank you!!"

Very Satisfied

James Kearns
July 06, 2010

"AS an insurance agent with my own agency I always recommended Affordable AG to my customers."

Very Satisfied

Patricia Garbacik
July 03, 2010

"Service was convenient and very satisfactory. I certainly enjoyed the car loan. It solved alot of problems for me."

Very Satisfied

Keith Davis
July 03, 2010

"The 10 year old windshield was pitted and foggy. Night lights would diffuse and even new wipers would smear the water. The new windshield is great, the clarity is like night and day. It\'s like having a new car! They suggested new wipers and I thought that was a good idea, even though the ones that were on the car were fairly new. The workmanship is excellent, sealed perfectly all around. The loaner car was great so I could get to work and back that day. The complementary can of foaming window cleaner was a nice touch. Overall, I can say, \"Better than expected!\""

Very Satisfied

Jonathan Goodhind
June 26, 2010

"I was very pleased with the all around service and job that AAG did. I will deffintley go back and recommend them to friends and co-workers.Nothing but good service here!!! "

Very Satisfied

Doug Warren
June 23, 2010

"Excellant service, from initial contact to job completion, the car was returned clean and vacumed"

Very Satisfied

Burlin Barr
June 20, 2010

"Car was brand new (1 month old) and didn\'t need wiper blades or inspection."

Dissatisfied

Katherine Hauff
June 18, 2010

"The people who replaced my windshield broke my car. The cracked a piece of plastic molding that goes under my windshield and they left bolts out that were there before."

Our Response:
UPDATE: We called Katherine and explained to her that the car was brought in this way. Someone had removed that cowling previously and it was in pieces , missing screws and had silver wood screws in the places that screws were used. After talking with her she said that she believed us and it was her boyfriend who mentioned it not her. Normally is these situations we note the damage beforehand but this car was very old with damage everywhere and this was so obvious that we did not think it warrented a call before we started working on it. I followed this call up with Katherine's insurance agent to let them know that we had called and sorted things out and Katherine is satisfied.

Very Satisfied

Robert Salem
June 18, 2010

"This is the forth time I used AAG. The work has always been great. Service has always been good but this time it was even better.Appointment was made next day, car was done when they said, was offered a loaner, and the can of window wash was a nice touch."

Very Satisfied

Paul Nicoloro
June 17, 2010

"Excellent service"

Very Satisfied

Paul Nicoloro
June 17, 2010

"Excellent service, the best, no one can beat it!!!!!!!!!!!!!!!"

Very Satisfied

Jim Durfee
June 17, 2010

"Great job"

Very Satisfied

Jill Crosby
June 16, 2010

"AAG is wonderful, I highly recommend them! Judy was very pleasant and helpful. Joe actually called me as soon as he ran into a minor problem in which he needed to contact an Audi dealer to order a part for the fix. Everything went smooth including using their loaner car which I was hesitant to do, but was pleasantly surprised as to how clean and nice the car was. I will use them in the future."

Very Satisfied

Evelyn Mocek
June 16, 2010

"We were in from out-of-state for a funeral. Our side window was smashed in a burglery. Affordable Auto Glass was very professional and prompt in assisting us, allowing us to make the funeral without issue. Thank you!"

Very Satisfied

Jennifer Mitchell-Weston
June 14, 2010

"When I was picking my vehicle up after being serviced my battery was dead and Joe the owner went out of his way to give me a jump. I really appreciate his kindness. Not many people would help out a single mother in need. Thank you so much."

Very Satisfied

Susan Green
June 10, 2010

"Usually when something goes wrong with your car its an interruption in your day.. but dealing with AAG was so smooth and easy, uneventful!!!"

Very Satisfied

Randy Gehring
June 10, 2010

"Awesome service!"

Very Satisfied

Wendell Justice
June 07, 2010

"Very professional."

Very Satisfied

Catherine Rivera
June 06, 2010

"Great service no reason to change anything.Would always recommend to others "

Very Satisfied

Angela G
June 04, 2010

"Fantastic service and quick scheduling. My door glass was replaced, entire car vacuumed, and paperwork taken care of in less time than some oil changes I\'ve had. No problems with the installation. I also appreciate the clean bathroom and decent selection of magazines (it\'s nice they weren\'t all boating and auto mags). Nice details when dealing with the time consuming aftermaths of a car break-in. Definitely recommend."

Very Satisfied

Lenore Reilly Carlisle
June 04, 2010

"Thank you -- nice work. Thanks for the loaner car."

Very Satisfied

Sheila Rollend
May 31, 2010

"A very satisfied experience with a GREAT company. Everyone was so helpful and the window was replaced in great time. Excellent business you have. I know where to go if I ever need window replacement again. Thanks for your excellent service. Sheila"

Very Satisfied

Tom Carmody
May 28, 2010

"Service was more than expected. This is a top notch service company that I recommend to everyone I know. Joe takes more pride in his business than any other business owner I have met."

Very Satisfied

Lloyd Vaudrin
May 27, 2010

"Very happy with the service I recieved. They cleaned all the windows and vacuumed. I thought I was in a new car. Nice to see a company that puts the customer first. Will recommend them to anyone who needs automotive window service."

Very Satisfied

Dawn Smelstor
May 27, 2010

"I was very surprised to get into my car and see that it looked detailed, so impressed. The girl at the front desk was very friendy and knowledgable, I believe her name was Judy. The complementary glass cleaner was an added bonus."

Very Satisfied

Ronald Dobosz
May 26, 2010

"I am extremely pleased with the service at Affordable Auto Glass...especially with csr Sarah!"

Very Satisfied

James Jerzyk
May 26, 2010

"Incredible! I was so thrilled at the great service! I\'m pretty sure my car was vacumned out plus my dashboard was wiped down! Well, above normal customer service! Great job! Plus, free glass cleaner! I will recommend your company to anybody I know that needs glass replaced! M.Jerzyk"

Very Satisfied

Gary Archambault
May 26, 2010

"I was beyond satisfied with my experience.It was amazing how quickly the task was accomplished. I can\'t possibly praise the staff enough."

Very Satisfied

Don Campbell
May 25, 2010

"Work was done under the scheduled time estimated. It\'s good to see that there are companies who still put customer service and quality of workmanship first!"

Satisfied

Becky Carmel
May 22, 2010

"All employees were friendlys and helpful, but i was supos